Advanced Services Operations Specialist

Toyota Material Handling; Columbus (IN); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

401(k) match

Medical plans

Life Insurance

Tuition Assistance

EAP

Fitness Center

Culture

Job summary

Toyota Material Handling North America is seeking an Advanced Services Operations Specialist in Columbus, IN. The role focuses on accurate invoice processing, asset management, and supporting Advanced Services programs while driving efficiency and customer satisfaction.

The position involves cross-functional collaboration, KPI monitoring, and process improvements, with a hybrid work schedule in Columbus, IN.

Qualifications

• Bachelor’s degree required or equivalent.
• Experience in operations, customer support, or related fields preferred.
• Experience supporting invoice processing, billing, or asset management activities.
• Strong data analysis and process-improvement mindset.

Responsibilities

• Process dealer invoices with accuracy and timeliness.
• Assist asset management and maintain program records.
• Monitor KPIs and reporting for operational decisions.
• Identify and implement efficiency improvements.
• Provide excellent customer service to dealers and customers.
• Support Fleet Account Managers with quotes and requests.
• Analyze data to identify trends and drive actions.
• Train users on systems and processes.

Skills

Analytical skills

Project management

Problem solving

Customer focus

Written communication

Organization

Adaptability

Cross-functional collaboration

Education

Bachelor’s Degree in Finance, Accounting, Business

Tools

Microsoft Office

Data analysis tools

CRM systems

Ticketing systems

Job description

Join our Team as an Advanced Services Operations Specialist!

The Role

We are seeking a detail-oriented and customer-focused Advanced Services Operations Specialist who thrives in a fast-paced environment and enjoys solving operational challenges. In this role, you will play a critical role in supporting Advanced Services programs through accurate invoice processing, customer support, asset management, and process improvement initiatives. You will serve as a key resource for dealers, customers, Fleet Account Managers, and internal stakeholders, helping ensure program compliance, operational efficiency, and exceptional customer experiences. By leveraging data, standardized processes, and continuous improvement principles, you will help drive successful outcomes while supporting the growth and evolution of our Advanced Services business. If you enjoy working across teams, analyzing data, improving processes, and helping customers succeed, this role might be for you!

What You’ll Be Doing

• Execute dealer invoice processing in accordance with established procedures to ensure accuracy, consistency, and timeliness.
• Support asset management activities and maintain accurate program records.
• Monitor program compliance and key performance indicators to ensure operational objectives are achieved.
• Follow standardized operating procedures while identifying opportunities to improve efficiency and reduce waste.
• Respond to dealer and customer inquiries, managing support tickets and providing a high level of customer service.
• Support automation initiatives and system enhancements that improve operational efficiency.
• Prepare reports, dashboards, and operational analyses that support business decisions and identify performance trends.
• Train internal and external users on systems, processes, and best practices.
• Support Fleet Account Managers with quoting activities, dispute resolution, and customer requests.
• Analyze operational and financial data across multiple systems to identify trends, improve processes, and support business decisions.
• Manage multiple priorities while meeting program and departmental deadlines.
• Travel as needed to support business objectives.

What We’re Looking For

• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Experience managing projects and coordinating multiple priorities.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage competing priorities.
• Ability to adapt to changing processes, priorities, and business needs.
• Strong collaboration skills and ability to work effectively across cross-functional teams.

What Sets You Apart

• Bachelor’s Degree in Finance, Accounting, Business, or a related field.
• Experience in operations, customer support, fleet management, financial services, or a related field.
• Experience supporting invoice processing, billing, or asset management activities.
• Experience identifying and implementing process improvements.
• Advanced proficiency in Microsoft Office and data analysis tools.
• Experience working with customer relationship management or ticketing systems.
• Strong understanding of operational metrics and performance management.
• Demonstrated ability to drive results while maintaining a high level of accuracy and customer satisfaction.

Where And When You’ll Work

• Enjoy the best of both worlds with a hybrid schedule—collaborate in person Monday through Wednesday at our Columbus, IN office and work remotely Thursday and Friday.
• Typical first shift hours.

What Your Total Compensation & Benefits Package will look like:

Salary - $40,210 - $51,555 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits

• Competitive Salary
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers And https://careers.raymondcorp.com/careers And https://www.toyotaforklift.com/toyota-heavy-duty-careers

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