Patient Svc Representative - Full time - Days - Heart Hospital Clinic

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan with matching

Job summary

Mercy Heart Hospital Clinic in Springfield, MO is seeking a Patient Services Representative to be the first point of contact for patients, handling check-in/out, scheduling, and inquiries, while delivering compassionate service. You will maintain Epic records, coordinate tests and referrals, provide cost estimates, and support billing workflows in a busy clinic.

This full-time role requires a high school diploma and offers comprehensive benefits and opportunities to impact patient experiences

Qualifications

• High school diploma or equivalent is required.
• Healthcare or medical office experience preferred.
• Familiarity with insurance processes and billing procedures is a plus.
• Experience with Epic is preferred.

Responsibilities

• Greet and assist patients with professionalism and courtesy.
• Check in/out, verify demographics and insurance, and schedule appointments.
• Answer calls and assist patients with questions.
• Maintain accurate electronic health records in Epic.
• Coordinate testing and referrals with cost estimates per No Surprise Billing Act.
• Balance cash drawer and handle payments.
• Support clerical tasks like scanning and faxing.

Skills

Customer service

Communication

Organization

Attention to detail

Discretion

Education

High school diploma or equivalent

Tools

Epic Systems

Job description

Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Heart Hospital Clinic Make a Difference from the Moment Patients Walk Through Our Doors

Job Description

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Are you passionate about providing exceptional customer service and helping patients feel welcomed, informed, and supported throughout their healthcare journey? Mercy's Heart Hospital Clinic is seeking a Patient Services Representative to serve as the first point of contact for our patients and play a key role in delivering an outstanding patient experience. In this fast-paced and rewarding role, you'll combine your customer service expertise, organizational skills, and attention to detail to help ensure smooth daily clinic operations while supporting both patients and clinical staff.

Position Details

Patient Services Representative

Full-Time | Days Heart Hospital Clinic Make a Difference from the Moment Patients Walk Through Our Doors

What You'll Do

• Welcome and assist patients with professionalism, compassion, and courtesy
• Check patients in and out, verify demographic and insurance information, and schedule appointments
• Answer incoming calls and assist patients with questions and appointment needs
• Maintain accurate electronic health records and patient documentation in Epic
• Coordinate testing, procedures, and referrals while providing cost estimates and good faith estimates in compliance with the No Surprise Billing Act
• Manage work queues, registration corrections, accounts receivable activities, and patient payment plans
• Communicate effectively with providers, staff, and other departments to ensure seamless patient care
• Resolve patient concerns and complaints in a timely and professional mannerBalance and reconcile daily cash drawer transactions
• Support clinic operations through general clerical duties including scanning, faxing, copying, and handling correspondence
• Champion new initiatives, workflow improvements, and Epic system updates

What We're Looking For

Required Education

• High school diploma or equivalent

Preferred Qualifications

• Medical office, healthcare, or customer service experience
• Knowledge of medical terminology, insurance processes, and billing procedures
• Experience with Epic or electronic health records systems

We're Seeking Someone Who Is

• Patient-focused and committed to exceptional customer service
• Organized with strong attention to detail
• An excellent communicator, both verbally and in writing
• Comfortable multitasking in a busy healthcare environment
• Skilled in problem-solving and conflict resolution
• Proficient with computers, data entry, and office technology
• Adaptable and able to perform well under pressure
• Committed to maintaining confidentiality and patient privacy

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds
• Ability to stand and walk throughout the workday
• Ability to bend, kneel, reach, twist, squat, and perform routine physical tasks as needed

Why Mercy?

At Mercy, we're more than a healthcare organization. We're a team united by a mission to provide compassionate care and exceptional service. When you join our Heart Hospital Clinic, you'll work alongside dedicated professionals who are committed to improving the lives of patients every day.

If you're looking for a rewarding career where you can make a meaningful impact on patients and families, we encourage you to apply today.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.