PACT Care Coordination Specialist

U.S. Department of Veterans Affairs; Shreveport (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to support Patient Aligned Care Team (PACT) or specialty care settings. The role coordinates with the primary care team, nurses, and administrative staff to ensure efficient patient flow and timely care.

duties include clinic utilization review, patient communications, secure messaging, and follow-up tracking. The position involves office/clinic work with standard safety practices and team collaboration.

Qualifications

• Advanced knowledge of the healthcare process and access to care.
• Familiar with interdisciplinary teams and patient flow.
• Ability to communicate with internal and external customers.
• Strong knowledge of medical terminology.

Responsibilities

• Coordinate clinic utilization and adjust setup to support care delivery.
• Communicate with patient, VA centers, and non-VA facilities.
• Facilitate secure messaging with patient and team.
• Notify patients of normal lab results.
• Participate in team huddles and manage patient care priorities.

Skills

Healthcare processes

Medical terminology

Interdisciplinary collaboration

Prioritization

Communication

Computer literacy

Education

High school diploma

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to support Patient Aligned Care Team (PACT) or specialty care settings. The role coordinates with the primary care team, nurses, and administrative staff to ensure efficient patient flow and timely care.

duties include clinic utilization review, patient communications, secure messaging, and follow-up tracking. The position involves office/clinic work with standard safety practices and team collaboration.