Advanced Medical Support Assistant Specialty and Primary Care (PACT) Outpatient Clinic

U.S. Department of Veterans Affairs; Hampton (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Advanced Medical Support Assistant to join their dedicated team at the Hampton VA Medical Center. This role is crucial for providing specialized administrative patient support in a collaborative environment. You will engage with a range of medical professionals, ensuring seamless access to care and efficient communication with patients. If you are passionate about healthcare and possess strong clerical and communication skills, this opportunity offers a chance to make a significant impact in the lives of veterans while growing your career in a supportive atmosphere.

Qualifications

• Six months experience in clerical or administrative work.
• Ability to communicate effectively with medical clinicians.

Responsibilities

• Perform duties related to health and administrative information intake.
• Coordinate with patient care teams to ensure effective scheduling.

Skills

Customer Service

Clerical Skills

Communication Skills

Medical Terminology

Education

One year above high school

Tools

VISTA

CPRS

VSE

VSSC

Job description

This vacancy is for an Advanced Medical Support Assistant (AMSA) (Specialty and Primary Care -PACT) in the Hampton VA Healthcare System located at the Hampton VA Medical Center.

Duties

The incumbent serves as an Advanced Medical Support Assistant (Specialty and Primary Care -PACT) in the Hampton VA Healthcare System located at the Hampton VA Medical Center. The incumbent performs duties related to the receipt intake and indexing of health and administrative information.

The incumbent will interface with personal computer (PC) applications as well as numerous VISTA, VSE, CPRS, VSSC applications.

Requirements

Qualifications
Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
• OR,
• Education. One year above high school
• OR,

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification. None required.

Grade Determinations: In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates:

Medical Support Assistant (Advanced), GS-6

Experience. One year of experience equivalent to the GS-5 grade level.

Assignment. The Advanced MSA provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic [appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019.

The full performance level of this vacancy is 06. The actual grade at which an applicant may be selected for this vacancy is GS-6.

Physical Requirements: The work requires some physical exertion, such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing, twisting, bending, sitting, and carrying of supplies. Must be able to lift (30 lbs.) and carry short distances.