Advance Medical Support Assistant Specialty and Primary Care (PACT) Outpatient Clinic

VA Detroit; Virginia Beach (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Advanced Medical Support Assistant to join their Virginia Beach Clinic. This role involves crucial administrative tasks such as scheduling patient appointments, managing documentation, and ensuring smooth operational workflows. Ideal candidates will have clerical experience and proficiency in office automation tools, particularly MS Word. This position offers a structured work schedule and the opportunity to contribute to patient care in a supportive environment. If you are detail-oriented and passionate about healthcare administration, this role is a perfect fit for you.

Qualifications

• Six months clerical/admin experience or one year of education above high school.
• Must be proficient in English and U.S. citizenship required.

Responsibilities

• Schedule and manage patient appointments and consults.
• Verify demographic and insurance information for patients.

Skills

Clerical Experience

Administrative Skills

Patient Communication

MS Word Proficiency

Scheduling Skills

Education

High School Diploma

Administrative Certification

Tools

MS Word

Office Automation Tools

Job description

Advance Medical Support Assistant Specialty and Primary Care (PACT) Outpatient Clinic

Join to apply for the Advance Medical Support Assistant (AMSA) - Specialty and Primary Care (PACT) role at VA Detroit.

Summary: This vacancy is for an Advanced Medical Support Assistant (AMSA) in the Hampton VA Healthcare System, located at the Virginia Beach Clinic.

Duties include:

• Scheduling, canceling, and rescheduling patient appointments and consults, including imaging studies.
• Entering no-show information daily and preparing clinic visit materials.
• Monitoring inpatient and outpatient appointments and ensuring encounter forms are completed for workload credit.
• Verifying and updating demographic and insurance information.
• Participating in team meetings, supporting operational and clinical workflows, and assisting with patient communication.
• Using MS Word and other office automation tools for documentation and correspondence.
• Providing telephone support for scheduling and inquiries.

Work Schedule: 7:30am-4:00pm or 8:00am-4:30pm, Monday-Friday.

Additional Information: This position is not virtual, and relocation/recruitment incentives are not authorized.

Requirements:

• U.S. Citizenship.
• Proficiency in English.
• Background/security investigation required.
• Participation in seasonal influenza vaccination program.

Qualifications:

Basic Requirements:

• Six months of clerical or administrative experience OR one year of education above high school OR an equivalent combination.

Experience/Education Combination: Qualifying for entry-level; certification not required.

Grade Level: GS-6, with experience equivalent to GS-5 and above.

Physical Requirements:

Some physical exertion, including walking, standing, twisting, bending, and lifting up to 30 lbs.