Healthcare Scheduling, Connection Advisor Intermediate, Remote

Hennepin Healthcare; Minneapolis (MN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Connection Advisor Intermediate to join their remote team. This full-time position involves managing patient appointments, answering calls, and providing exceptional customer service. With a focus on equity and inclusion, the organization fosters a supportive environment for both employees and patients. Candidates will enjoy a flexible work setting post-training, with all necessary equipment provided. If you are passionate about making a difference in healthcare and possess strong problem-solving skills, this could be the perfect opportunity for you.

Benefits

Hiring Incentive of $500

Remote Work Flexibility

Provided Equipment (computer, monitor, etc.)

Qualifications

• One year of data lookup/data entry experience.
• Two years of customer service experience involving complex problem-solving.

Responsibilities

• Answers incoming calls, schedules, cancels, or reschedules appointments.
• Obtains and accurately records demographic and insurance information.
• Performs patient registrations professionally and timely.

Skills

Customer Service

Data Entry

Problem-Solving

Call Center Experience

Education

High School Diploma

Job description

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Job Description - Healthcare Scheduling, Connection Advisor Intermediate, Remote (250839)

Job Description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieving optimal health for all by actively eliminating barriers related to racism, poverty, gender identity, and other determinants of health. We are dedicated to equitable care and fostering an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We aim to bring in individuals with new cultural perspectives to help create a more equitable healthcare organization.

Summary

We are currently seeking a Connection Advisor Intermediate to join our Connection Center team. This full-time role (80 hours per pay period) will primarily work remotely (days). The Connection Center operates Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on current business needs and staff seniority, with schedules decided after a 4-week training period. Training will be scheduled Monday through Friday, 8:00 AM to 5:00 PM, on campus for 1 week.

Remote work will commence after the training period. Applicants must have a quiet workspace, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will provide computers, monitors, keyboard, mouse, and phone. Employees must reside within 100 miles of our downtown campus.

Purpose of this position: Under general supervision, answers incoming calls, scheduling, canceling, or rescheduling appointments for complex clinics and services using call center, electronic health record, and departmental technology. Responds to inquiries, troubleshoots issues, and provides information as needed.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and returning employees within one year are ineligible).

Responsibilities

• Answers assigned calls for complex clinics and services; prioritizes, screens, and/or redirects calls; handles routine matters and takes messages.
• Schedules, cancels, and reschedules patient appointments following departmental policies.
• Obtains and accurately records demographic and insurance information provided by patients or callers.
• Performs patient registrations professionally, accurately, and timely, adhering to policies.
• Requests and processes payments for co-pays, pre-pays, and balances.
• Meets departmental quality standards.
• Transfers calls to Telehealth nurses and escalates calls as needed.
• Provides overflow call coverage for less complex clinics/services.
• Performs other duties as assigned after training.

Qualifications

Minimum Qualifications:

• High School Diploma
• One year data lookup/data entry experience
• Two years customer service experience involving complex problem-solving
• One year call center experience in a medical/customer service setting
• 6 months Connection Advisor or specialized clinic experience

-OR-

• An equivalent combination of education and experience approved by the organization.

We offer opportunities to make an impact in patients' lives and are committed to providing Equal Employment Opportunities. Employment is conditional upon background checks and pre-employment requirements.

Department: Connection Center

Primary Location

MN-Minneapolis-Downtown Campus

Standard Hours/FTE: 1.00 (80 hours per pay period)