Healthcare Scheduling, Connection Advisor Intermediate, Remote

Hennepin Healthcare; Minneapolis (MN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a Connection Advisor Intermediate to join their dynamic Connection Center team. This full-time remote role offers an opportunity to engage with patients while managing appointments and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, utilizing their problem-solving skills to assist callers effectively. With a commitment to equity and inclusion, this organization fosters a diverse workplace where every team member can make a meaningful impact on patient care. If you are passionate about healthcare and eager to help others, this position is perfect for you.

Benefits

Hiring Incentive

Remote Work Setup

Healthcare Benefits

Qualifications

• One year of data lookup/data entry experience.
• Two years of customer service experience involving complex problem-solving.

Responsibilities

• Answers assigned calls for complex clinics and services.
• Schedules, cancels, and reschedules patient appointments.
• Processes payments for co-pays and outstanding balances.

Skills

Customer Service

Data Entry

Problem Solving

Call Center Experience

Education

High School Diploma

Job description

Job Description - Healthcare Scheduling, Connection Advisor Intermediate, Remote (250531)

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieving optimal health for all by actively eliminating barriers related to racism, poverty, gender identity, and other determinants of health. We are dedicated to equitable care and fostering an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We aim to bring in individuals with diverse cultural perspectives to help create a more equitable healthcare organization.

SUMMARY

We are currently seeking a Connection Advisor Intermediate to join our Connection Center team. This full-time role (80 hours per pay period) will primarily be remote (days). The Connection Center operates Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on current business needs and staff seniority, with schedules decided after a 4-week training period. The training, scheduled on Monday through Friday, 8:00 AM to 5:00 PM, will be held on campus for one week.

Remote work will commence after the training period. Candidates need a quiet workspace, high-speed internet, a fire alarm, and desk space. Hennepin Healthcare will provide computers, monitors, keyboard, mouse, and phone. Employees must reside within a 100-mile radius of our downtown campus.

Purpose of this position: Under general supervision, answers incoming calls, schedules, cancels, or reschedules appointments for complex clinics and services using call center, electronic health record, and departmental technology. Responds to inquiries, troubleshoots issues, and provides information as needed.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES

• Answers assigned calls for complex clinics and services; prioritizes, screens, and redirects calls as needed. Handles routine inquiries and takes messages.
• Schedules, cancels, and reschedules patient appointments following departmental policies and procedures.
• Accurately captures demographic and insurance information provided by patients or callers.
• Performs patient registrations professionally, accurately, and efficiently, adhering to policies.
• Processes payments for co-pays, pre-pays, and outstanding balances.
• Maintains departmental quality standards.
• Transfers calls to Telehealth nurses or escalates to supervisors as needed.
• Provides overflow coverage for less complex clinics/services.
• Performs other duties as assigned following training.

QUALIFICATIONS

Minimum Qualifications:

• High School Diploma
• One year of data lookup/data entry experience
• Two years of customer service experience involving complex problem-solving
• One year of call center experience in a customer service/medical setting
• Six months of Connection Advisor or specialized clinic experience

-OR-

• An approved equivalent combination of education and experience

We value your interest in Hennepin Healthcare. We offer numerous opportunities for those eager to impact patient lives. We are committed to providing Equal Employment Opportunities to all applicants and employees, fostering a diverse and inclusive environment. Thank you for considering Hennepin Healthcare as your future employer.

Please Note: Employment offers are conditional upon successful background checks and pre-employment requirements.

Department: Connection Center

Primary Location

MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)