Advanced Medical Support Assistant — Primary Care

U.S. Department of Veterans Affairs; Shelbyville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Federal holidays

Job summary

The U.S. Department of Veterans Affairs in Shelbyville, IN seeks an Advanced Medical Support Assistant to support physicians, PAs, and nurses by handling front-line administrative tasks and patient flow. The role emphasizes coordinating care, scheduling, and maintaining patient information in a busy primary care clinic.

Will work on-site with standard federal leave and benefits; telework is not available. This position requires reliable coordination with multiple care team members and adherence

Qualifications

• 1 year of creditable experience equivalent to GS-5.
• Experience answering phones and greeting patients.
• Scheduling, canceling, and re-scheduling patient appointments and/or consults.

Responsibilities

• Screen and triage calls to determine the nature of requests.
• Schedule consultations, labs, x-rays, and specialty clinics.
• Schedule all appointments with patient input.
• Notify supervisor if clinic access is inadequate or schedules cannot be met.
• Daily review of active/pending consults and update records.
• Maintain patient confidentiality per HIPAA requirements.

Skills

Phone etiquette

Patient greeting

Scheduling

Demographics data entry

Interdisciplinary coordination

Education

High school diploma or equivalent

Job description

The U.S. Department of Veterans Affairs in Shelbyville, IN seeks an Advanced Medical Support Assistant to support physicians, PAs, and nurses by handling front-line administrative tasks and patient flow. The role emphasizes coordinating care, scheduling, and maintaining patient information in a busy primary care clinic.

Will work on-site with standard federal leave and benefits; telework is not available. This position requires reliable coordination with multiple care team members and adherence