Advanced Medical Support Assistant — Patient Care Navigator

U.S. Department of Veterans Affairs; Brownsburg (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

U.S. Department of Veterans Affairs in Brownsburg, IN seeks an Advanced Medical Support Assistant to support HAS at the Richard L. Roudebush VA Clinic. The AMSA will assist physicians, PAs, nurses, and other staff by managing appointments, coordinating patient flow, and maintaining accurate records.

The role requires high school education, English proficiency, and the ability to handle scheduling, referrals, and patient communications with discretion and professionalism.

Qualifications

• Advanced knowledge of the health care process and care delivery models.
• Ability to coordinate care across disciplines and manage patient flow.
• Strong knowledge of medical terminology and clinic workflows.
• Experience communicating with clinicians and patients to resolve issues.

Responsibilities

• Screen and route patient requests via phone, email, and in person.
• Schedule consultations, labs, and specialty clinics as ordered by providers.
• Enter and adjust appointments to ensure timely access to care.
• Maintain patient confidentiality and comply with privacy rules.

Skills

Health care coordination

Communication with clinicians

Electronic health records

Prioritization and organization

Privacy and HIPAA

Education

High school diploma or GED

Tools

Medical scheduling software

Job description

U.S. Department of Veterans Affairs in Brownsburg, IN seeks an Advanced Medical Support Assistant to support HAS at the Richard L. Roudebush VA Clinic. The AMSA will assist physicians, PAs, nurses, and other staff by managing appointments, coordinating patient flow, and maintaining accurate records.

The role requires high school education, English proficiency, and the ability to handle scheduling, referrals, and patient communications with discretion and professionalism.