Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Brownsburg (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Richard L. Roudebush VAMC in Brownsburg, IN seeks an Advanced Medical Support Assistant (AMSA) within the Health Administration Service to support clinicians and patient care teams.

The AMSA performs technical and administrative duties that facilitate patient flow, scheduling, and coordination across care disciplines.

Qualifications

• High school diploma or GED (or equivalent) required.
• U.S. citizenship required; English language proficiency required.
• Experience with medical terminology and patient care processes preferred.

Responsibilities

• Support scheduling across interdisciplinary care delivery and community care models.
• Assist with patient flow information and administrative functions.
• Collaborate with clinicians to ensure timely, quality medical care.

Skills

Health care process knowledge

Interdisciplinary coordination

Medical terminology

Communication skills

Prioritization & organization

Education

High school diploma or GED

Job description

The position serves as an Advanced Medical Support Assistant (AMSA) to the Health Administration Service (HAS) at the Richard L. Roudebush VAMC VA Clinic in Brownsburg, IN. The AMSA is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. AMSAs are considered chief sources of patient care and patient flow information.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-06

• Experience: One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate, in their resume, the following KSAs:
  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform the work.