Advanced Medical Support Assistant (Diagnostic Imaging)

Veterans Health Administration

Chesapeake (VA)

Remote

USD 55,000 - 71,000

Full time

2 days ago

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Benefits offered by this job

Telework eligible

Job summary

Veterans Health Administration in the United States is seeking an Advanced Medical Support Assistant (AMSA) in Diagnostic Imaging to support scheduling and patient coordination across Radiology/Nuclear Medicine. The role requires interfacing with CPRS, VistA, MyHealtheVet, VetLink and VSE, and collaboration with radiologists, technologists, and referring teams to ensure timely imaging procedures.

Primary responsibilities include prioritizing scheduling, validating pre-procedure readiness, and

Qualifications

Experience scheduling imaging studies and coordinating with clinical teams.
Proficient with CPRS, VistA, and VA systems.
Ability to communicate with patients and interdisciplinary staff.
Understanding of pre-procedure requirements and readiness checks.

Responsibilities

Manage, plan, and set priorities for timely imaging scheduling.
Coordinate with radiology staff, referring services, nurses and other VA centers.
Notify patients of appointment requirements and follow up on imaging orders.
Ensure pre-procedure workups are complete and meet procedure requirements.

Skills

Interdisciplinary coordination

Patient scheduling

Customer service

Attention to detail

Education

Education verification by DoE-recognized institutions

Tools

CPRS

VistA

MyHealtheVet

VetLink

VSE

Job description

Advanced Medical Support Assistant (Diagnostic Imaging)

Department: Department of Veterans Affairs

The incumbent serves as an Advanced Medical Support Assistant (AMSA) at the Western Branch (CBOC) under the Hampton VA Healthcare System with the department of Diagnostic Imaging.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The incumbent serves as a Advanced Medical Support Assistant (AMSA) in Radiology/Nuclear Medicine Service. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within the Radiology/Nuclear Medicine Service Line.

The incumbent will interface with numerous computer applications including but not limited to CPRS, VistA, MyHealtheVet, VetLInk, VSE, etc. Manage, plan, and set priorities and deadlines for meeting timeliness of scheduling imaging studies. Coordinates with the patient, interdisciplinary team including the radiologist, technologists, and patients' referring service team, nurses, other VA medical centers, and other agencies.

Notify patients of requirements prior to appointment including labs or x-rays; follow up care on imaging orders). Monitors pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc.

Data reports are run from the VistA Radiology Package or Fileman and are used to manage radiology scheduling lists; this includes, pending, hold, and past scheduled exams validating accuracy, resolving issues and disposition of orders as required in accordance with policy. Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure.

This may include evaluating patient information, such as lab results and pre-procedure clinical screening for MRI and/or positron emission imaging (PET) exams to assure readiness for imaging exam/procedure and resolving issues, if needed. Interprets information provided to ensure that the correct exam as ordered by the physician is the one scheduled to be done.

Works collaboratively with the Office of Community Care for scheduling of radiologic/nuclear medicine procedures performed in the community. Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and Social Security Number or DOB. Treats Veterans with dignity, courtesy, and respect in keeping with the principles and practices of Veteran-Centered Care.

Communicates with all internal and external customers in a courteous, positive, open, honest, cooperative manner, and treats all with dignity and respect. Responds to all inquiries in person, by e-mail, and telephone in a timely and courteous manner and as quickly as the situation dictates.

Resolves all issues and carries them through to completion in a timely manner appropriate to the situation; directs inquires to appropriate personnel or department when unable to personally address the issue. Informs supervisor or appropriate management official of any issue or potential incident where a customer may be dissatisfied or angry as a result of information provided.

Work Schedule: 8:00am-4:30pm (Monday-Friday) Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad-Hoc. Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54901 – $71371/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-13.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.