Advanced Medical Support Assistant — Care Coordination

U.S. Department of Veterans Affairs; Topeka (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

The Medical Support Assistant (Advanced) at VA Eastern Kansas Health Care System supports access to care by coordinating clinic schedules, managing patient messages, and maintaining accurate medical records. This role collaborates with diverse care teams to ensure timely, quality patient care.

The position requires strong knowledge of MSA practices, effective communication, and the ability to manage priorities in a fast-paced environment.

Qualifications

• Knowledge of advanced MSA processes and patient support workflows.
• Ability to coordinate across interdisciplinary care teams.
• Strong communication with patients and care teams.

Responsibilities

• Coordinate clinic appointment availability and processes to support care delivery.
• Process patient messages and coordinate with care team via MyHealthyVet or other portals.
• Participate in team huddles and meetings to manage patient care plans.
• Enter and verify information in the electronic record and ensure readiness for visits.

Education

High school diploma / GED

Tools

MyHealthyVet

Electronic health records

Job description

The Medical Support Assistant (Advanced) at VA Eastern Kansas Health Care System supports access to care by coordinating clinic schedules, managing patient messages, and maintaining accurate medical records. This role collaborates with diverse care teams to ensure timely, quality patient care.

The position requires strong knowledge of MSA practices, effective communication, and the ability to manage priorities in a fast-paced environment.