Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Town of Catskill (NY); On-site; USD 49,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to manage clinic operations, including scheduling and patient communication. This role requires strong clerical skills and customer service experience, working Monday to Friday in Catskill, NY.

Qualifications

• Experience in clerical, office, or customer service work.
• One year of experience at GS-5 level in healthcare administrative support.

Responsibilities

• Manage clinic access and appointment schedules.
• Coordinate administrative services and support clinical workflows.
• Perform receptionist and customer service duties.

Skills

Customer Service

Communication

Clerical Skills

Education

High School Diploma

Job description

Join to apply for the Advanced Medical Support Assistant role at U.S. Department of Veterans Affairs

Pay Range

This range is provided by the U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $48,170.00/yr - $48,170.00/yr

Summary

The Advanced MSA works collaboratively in an interdisciplinary care model, performs receptionist, scheduling, customer service duties, and maintains appointment schedules for outpatient clinics. Responsibilities include managing clinic access, screening calls, managing patient records, coordinating administrative services, and supporting clinical workflows.

Work Schedule

Monday through Friday, 8:00 a.m. - 4:30 p.m.

Location

159 Jefferson Heights, Catskill, NY 12414

Requirements

• U.S. Citizen
• Successful completion of background/security investigation
• Proficiency in English
• Pre-employment physical and vaccination requirements

Qualifications

Experience in clerical, office, or customer service work, or one year of above high school education, or an equivalent combination. Grade GS-6 requires one year of experience at GS-5 level, involving administrative support in a healthcare setting, including appointment management, patient communication, and coordination with care teams.