Advanced Medical Support Assistant

U.S. Department of Veterans Affairs

Roseburg (OR)

On-site

USD 55,000 - 71,000

Full time

3 days ago

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Job summary

The incumbent serves as one of several Care Coordinators in the Office of Community Care (OCC) at the Roseburg VA Health Care System (RVAHCS). Care Coordinators administratively processes care in a variety of areas within OCC.

They coordinate care for Veterans with non-VA providers, review requests, ensure compliance with policies, schedule timely services, and document actions in the medical record with a professional, customer-focused approach.

Responsibilities

Coordinate care for Veterans with non-VA providers and ensure timely scheduling and delivery of care.
Communicate with Veterans, vendors, family, and staff in a professional, friendly and helpful manner.
Document actions, communications, and follow-up in the medical record with accuracy and professionalism.
Respond to Veteran secure messages and department protocols in a timely manner.
Work Schedule: Monday - Friday 8:00am - 4:30pm; Telework: Not Available; This is not a virtual position.

Education

Education recognized by U.S. Department of Education

Job description

Department: Department of Veterans Affairs

Key Responsibilities

Advanced Medical Support Assistants (AMSA): The Advanced MSA is responsible for coordinating health care for Veterans utilizing community providers. The incumbent receives, reviews and processes requests for non-VA care from healthcare providers, ensuring compliance with local purchased care policy, duplication, VHA national scheduling guidelines and other identified expectations.

The employee uses judgment to interpret guidelines, adapt procedures, decide approaches and resolve specific problems. The work involves the execution of specific rules, regulations, or procedures and typically comprises a complete segment of an assignment or project of broader scope. The work product or service affects the accuracy, reliability, or acceptability of further processes or services.

Duties will include but is not limited to: Communications (verbal and written) are presented in a friendly, considerate, prompt and helpful manner to promote a positive customer service. The information provided is positive in nature and seeks to present an accurate and constructive image of the unit, facility and the VA System. Provides each veteran patient with a package of written materials (when applicable) that detail the specific non-VA care authorized.

Coordinates the interaction of the veteran patient with the non-VA vendor to ensure timely scheduling and delivery of care. Addresses perceived discrepancies regarding scope of authorization by either veteran or vendor, explaining benefits or other VA policies/regulations/procedures that are relevant to the situation. Demonstrates the VA ICARE Core Values: Integrity, Commitment, Advocacy, Respect and Excellence.

Responds timely to Veteran secure messaging and department/service protocols and/or procedures. Ensures consistent evidence of a professional approach in communicating, listening, and performing procedures in interacting with Veterans, vendors, family, and/or staff. This includes introducing self, addressing Veterans appropriately, and explaining procedures using guidelines.

Ensures documentation in the medical record is accurate and professional, including actions taken, communication that has occurred, and follow up as needed. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54540 – $70902/yr.

What is the application deadline?

Applications close on 2026-10-29.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.