Lead Medical Support Assistant

U.S. Department of Veterans Affairs

Grants Pass (OR)

On-site

USD 55,000 - 72,000

Full time

2 days ago

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Job summary

The U.S. Department of Veterans Affairs in Grants Pass, Oregon, seeks a Lead Medical Support Assistant to coordinate Advanced MSA assignments across interdisciplinary teams. You will oversee daily workload, assign work, and ensure staffing coverage while maintaining confidentiality and compliance with regulations.

You will guide staff on policy changes, manage employee schedules, liaise with physicians and case managers, and report backlogs to meet VA-wide deadlines with minimal supervision.

Responsibilities

The Lead is responsible for coordination of Advanced MSA assignments and workflow across interdisciplinary units.
Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
Assignments include ensuring accurate and timely scheduling of appointments; guiding staff on policy changes; creating and maintaining employee work schedules; acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day.
Maintains confidentiality of information and communicates with physicians, case managers, and allied health professionals with sound interpersonal skills.
Plans and organizes work to meet local and VA-wide deadlines for analysis, reports, and special assignments; refers non-routine, high-technical problems to supervisor when needed.

Job description

Department: Department of Veterans Affairs

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

Key Responsibilities

Functions or Scope of Assigned Duties include but are not limited to the following: The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day.

Employee plans and organizes work with general assistance from the supervisor as to meet local and VA wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.

Is responsible for maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Employee strives to meet the needs of customers while supporting VA missions. Communicates and treats customers in a courteous, tactful, and respectful manner. Provides the customer consistent information according to established policies and procedures. Handles conflict and problems relating to the customer in a constructive and appropriate manner. Work Schedule: Monday-Friday 8am-430pm Telework: Not Available Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $55236 – $71808/yr.

What is the application deadline?

Applications close on 2026-11-03.

Who is eligible to apply?

This position is open under the 'Public' hiring path.