Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; MIDDLETOWN (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs in Dayton, OH, seeks a Medical Support Assistant (Advanced) to provide administrative support within the Primary Care Service.

The role supports patient care through scheduling, coordination of care, and handling patient information in a fast-paced healthcare environment. The selected candidate will assist in coordinating care across teams, manage patient flow, and ensure documentation is accurate and timely.

Qualifications

• Advanced knowledge of the technical health care process as it relates to access to care.
• Advanced knowledge of policies and procedures for interdisciplinary care delivery and patient flow.
• Advanced knowledge of medical terminology.
• Ability to collaborate with a wide range of clinicians to meet team goals.
• Ability to independently set priorities and organize work to meet deadlines.
• Ability to communicate effectively with internal and external customers.

Responsibilities

• Provide administrative/clerical support in support of patient care.
• Assist with scheduling across interdisciplinary care delivery and primary care teams.
• Maintain patient records and coordinate referrals and follow-ups.
• Prepare reports and communicate information to stakeholders as needed.

Skills

Healthcare process knowledge

Care coordination

Medical terminology

Interdisciplinary collaboration

Prioritization & organization

Effective communication

Education

High school/GED or equivalent

Job description

The Dayton, Ohio Veterans Affairs Medical Center is recruiting for well-qualified Medical Support Assistant (Advanced), within the Primary Care Service. The Medical Support Assistant (Advanced) is responsible for administrative/clerical duties in support of patient care including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Experience

None

Education

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration

None. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified. GS-6 Medical Support Assistant (Advanced) Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience

One year of creditable experience equivalent to the next lower grade.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Vacancy Details

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the GS-6.

Physical Requirements

Work is mostly sedentary. There will be some periods of walking, bending, lifting or carrying of work-related items. Normal safety precautions and practices are required of working in a healthcare environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow and competing demands.