Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Kings (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs' New York Harbor VA Medical Center is seeking an Advanced Medical Support Assistant (GS-06). This on-site role supports patient care administratively, coordinating access, scheduling and processing patients with careful attention to privacy and accuracy.

Applicants must be U.S. citizens and meet basic education requirements; progression to GS-06 is based on experience and KSAs, including advanced care coordination, medical terminology, and teamwork with

Qualifications

• U.S. citizenship required.
• Education: high school diploma or equivalent.
• May qualify under Grandfathering provision for current VA employees.

Responsibilities

• Schedule/coordinating appointments using advanced clinic access principles.
• Collect and update demographics and insurance information.
• Process patients, verify appointments, and conduct health/temperature screening.
• Provide customer service across units and coordinate with interdisciplinary teams.

Skills

Advanced scheduling coordination

Interdisciplinary care coordination

Medical terminology

Communication with clinicians

Time management

Education

High school diploma / GED / proficiency certificate

Job description

The incumbent serves as an Advanced Medical Support Assistant at the New York Harbor VA Medical Center. The incumbent's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, appointment verification, health/temperature screening and customer service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

• Medical Support Assistant (Advanced), GS-06.
• Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

• In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Physical Requirements

• See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Full Performance Level

GS-05.

The actual grade at which an applicant may be selected for this vacancy is GS-06.