Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Dayton VA Medical Center in Dayton, OH is recruiting for a Medical Support Assistant (Advanced) to support Primary Care and the PACT initiative. The role involves administrative and clerical duties to assist patient care and improve access to care.

Qualifications include a high school diploma or GED, US citizenship, English proficiency, and ability to work in a healthcare setting; experience is not required. This is a GS-6 level position with full-time hours.

Qualifications

• United States Citizenship required or grandfathering per VA policy.
• English language proficiency (spoken and written).
• Education: High school diploma, GED, or State/provincial proficiency certificate.
• Licensure/Certification/Registration: None required.

Responsibilities

• Provide administrative/clerical support for patient care, including scheduling and coordinating care within the Primary Care/PACT framework.
• Assist with appointment scheduling, referrals, patient movements, and coordinating with care teams.
• Maintain patient records and ensure accurate and timely documentation.

Skills

Scheduling across care teams

Healthcare terminology

Interdisciplinary collaboration

Prioritization & organization

Education

High school diploma / GED

Job description

The Dayton, Ohio Veterans Affairs Medical Center is recruiting for well-qualified Medical Support Assistant (Advanced), within the Primary Care Service. The Medical Support Assistant (Advanced) is responsible for administrative\clerical duties in support of patient care including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Experience. None
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified.

GS-6 Medical Support Assistant (Advanced) Experience

One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

In addition to the experience above, the candidate must demonstrate the following KSAs:

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow‑up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience

None

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is the GS-6.

Physical Requirements

Work is mostly sedentary. There will be some periods of walking, bending, lifting or carrying of work‑related items. Normal safety precautions and practices are required of working in a healthcare environment. This position requires emotional ability to deal effectively with multi‑tasking and high volume of patient flow and competing demands.