Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Tampa (FL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) at GS-06 to support the PACT initiative and interdisciplinary clinics, including CBOCs and Community Living Centers. The role emphasizes scheduling, patient communications, and coordinating care across teams.

Qualifications require English proficiency, a high school diploma or GED, and related clerical experience. The position is typically on-site within VA medical facilities and involves handling patient

Qualifikationen

• Must meet basic English language proficiency and be able to communicate effectively with patients and staff.
• GS-06 level requires one year of creditable experience equivalent to GS-05 with related duties.
• Experience includes scheduling, greeting patients, coordinating appointments, updating demographics and insurance information.

Aufgaben

• Schedule and coordinate patient appointments and referrals across interdisciplinary clinics.
• Relay messages and coordinate transfers to VA facilities or other hospitals.
• Assist in maintaining patient records, demographics, and insurance information.
• Collaborate with clinicians and clinic staff to ensure smooth patient flow and service delivery.

Kenntnisse

Interdisciplinary collaboration

Patient scheduling

Communication with diverse teams

Electronic health records

Ausbildung

High school diploma or transcript

GED certificate

Proficiency certificate issued by a State Board of Education

Post-high school education

Jobbeschreibung

The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics that support the initiative as well as the Community Based Outpatient Clinics (CBOCs) and Community Living Center. Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, C&P and Call Center).

To qualify for appointments to this position, all applicants must possess the following:

English Language Proficiency

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable.

Basic Requirement:

• High school diploma or transcript (including homeschooling)
• General Education Development (GED) certificate
• Proficiency certificate issued by a State or Territorial Board or Department of Education
• Post-high school education
• You do not have one of the education levels listed above, but you were in the Medical Support Assistant occupation (GS-0679) on a permanent appointment with the Department of Veterans Affairs as of February 5, 2026, meeting all qualification requirements as part of the grandfathering provision

Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified.

GS-06.

Medical Support Assistant (Advanced), GS-06.

Experience Requirement.

In addition to meeting the basic requirements, candidates must possess one (1) year of creditable experience equivalent to the next lower grade level (GS-05). Examples of creditable experience include but are not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

Knowledge, Skills, and Abilities (KSAs).

In addition to meeting the experience for the GS-06 level, candidates must possess the following Knowledge, Skills, and Abilities:

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS 06.

Physical Requirements:

The work is primarily sedentary, although some walking, standing, bending, and carrying of light items such as papers, files, or office supplies may be required. The position requires the ability to sit for extended periods, work at a computer, and engage in frequent communication by telephone and in person. Occasional assistance in escorting patients or retrieving records may occur. No special physical demands are required to perform the duties of this position.