Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to provide specialized administrative support within a coordinated care delivery model at the Chalmers P. Wylie VA Medical Center.

The role involves facilitating patient care by managing schedules, coordinating with clinicians, and handling clinical workflow using advanced health IT systems. The position emphasizes knowledge of health care processes, clinic procedures, and effective communication across medical

Qualifications

• U.S. citizenship and English proficiency required.
• High school diploma or equivalent per basic requirements.
• One year of creditable experience at GS-5 or equivalent.

Responsibilities

• Provides specialized administrative patient support within an interdisciplinary care model.
• Manages clinic scheduling and coordination to support access to care.
• Adapts clinic procedures based on current administrative guidelines.
• Uses advanced patient systems to support multiple clinics.
• Coordinates with patient care team to monitor and adjust schedules.

Education

High school diploma or GED (or equivalent)

Tools

Advanced medical terminology

Job description

Summary

This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians - physician assistants - nurses - nursing assistants - and other members of the medical facility who provide direct patient care.

Summary

This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians - physician assistants - nurses - nursing assistants - and other members of the medical facility who provide direct patient care.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience: None
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State of territorial-level Board of Department of Education - or post-high school education
• Licensure/Certification/Registration
• None
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grade Determinations: In addition to the basic requirements for employment listed above - the following experience criteria must be met when determining the grade of candidates: Advanced Medical Support Assistant - GS-06
• Experience
• One year of creditable experience equivalent to the GS-5 grade level
• Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns.

Duties

• The Medical Support Assistant (Advanced) duties include - but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources
• Recommends changes to existing clinic procedures based on current administrative guidelines
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday - 8:00 am - 4:30 pm Telework: Available Virtual: This is not a virtual position
• Functional Statement #: 91463-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized