Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to provide essential administrative support within Primary Care. This role involves scheduling, data management, and collaboration with healthcare teams to enhance the well-being of Veterans. Candidates should possess strong communication and organizational skills, along with relevant clerical experience.

Qualifications

• Six months of clerical, office, customer service, or administrative work.
• Ability to set priorities and organize work to meet deadlines.
• Effective communication skills in various formats.

Responsibilities

• Provide administrative support and patient scheduling.
• Manage data and coordinate care activities.
• Collaborate with healthcare teams.

Skills

Communication

Organizational Skills

Collaboration

Knowledge of Healthcare Processes

Education

High School Diploma or equivalent

Job description

The Advanced Medical Support Assistant (MSA) position serves as the advanced Clerk for all Medical Support Assistants (MSA) and is a foundational role within Primary Care. The Advanced MSA provides administrative support and works collaboratively with the patient aligned care teams (PACT), which include physicians, registered nurses, licensed practical nurses, and other second-tier team members.

Duties

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This approach empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating within this system, you will focus on creating personalized health plans for each Veteran, fostering healing relationships and environments, and connecting back to the Veteran's community. This aligns with the Veterans Health Administration Mission to Honor America's Veterans by providing exceptional healthcare that improves their health and well-being.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional

Major Duties:

Responsibilities include administrative support, patient scheduling, data management, and coordination of care activities, among others.

Requirements

Applicants pending the completion of educational or certification/licensure requirements may be considered tentatively but cannot be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when qualified citizens cannot be recruited, per VA Policy.
• Proficiency in English
• Experience/Education/Combination: Six months of clerical, office, customer service, or administrative work; or one year above high school (transcripts required); or an equivalent combination of experience and education (transcripts required).

May qualify under the Grandfathering Provision if applicable.

Grade Determinations

To qualify for GS-06, candidates must have one year of experience equivalent to GS-5, which includes scheduling, appointment management, verifying demographics, processing transfers, and basic eligibility and coverage requirements.

Candidates must demonstrate:

• Ability to collaborate and communicate across disciplines.
• Ability to independently set priorities and organize work to meet deadlines.
• Effective communication skills in various formats.
• Advanced knowledge of healthcare processes, policies, and medical terminology.

Preferred Experience: Not applicable.

Reference: https://www.va.gov/ohrm/QualificationStandards/

Physical Requirements: Primarily sedentary work with sitting, bending, walking, lifting, and computer operation capabilities required.