Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Bellevue (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) position at the U.S. Department of Veterans Affairs is crucial for providing administrative support within Primary Care. This role involves collaborating with healthcare teams, managing patient communications, and ensuring efficient scheduling to enhance Veterans' healthcare experiences.

Qualifications

• At least six months of clerical, office, customer service, or administrative work.
• Proficiency in English.
• Ability to collaborate with multidisciplinary medical teams.

Responsibilities

• Provide administrative support and scheduling.
• Coordinate with healthcare teams and manage patient communication.
• Prioritize and organize work independently.

Skills

Communication

Organization

Collaboration

Education

High school diploma or equivalent

Job description

The Advanced Medical Support Assistant (MSA) position serves as the advanced Clerk for all Medical Support Assistant (MSA) roles and is a foundational position within Primary Care. The Advanced MSA provides administrative support and collaborates with patient aligned care teams (PACT), which include physicians, registered nurses, licensed practical nurses, and other team members.

Duties

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) promotes a Whole Health System of care. This approach empowers individuals to take charge of their health and well-being, aiming to create personalized health plans for Veterans within healing relationships and environments, connected to their communities. This aligns with the Veterans Health Administration Mission to honor Veterans by providing exceptional healthcare that enhances their health and well-being.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional

Major Duties:

Responsibilities include administrative support, scheduling, patient communication, and coordination with healthcare teams.

Requirements

Applicants pending educational or certification/licensure completion may be tentatively selected but cannot be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may be appointed only when qualified citizens cannot be recruited, per VA policy.
• Proficiency in English
• Experience/Education/Combination: At least six months of clerical, office, customer service, or administrative work; or one year above high school (transcripts required); or an equivalent combination of experience and education (transcripts required).

Current VHA employees may qualify under the Grandfathering Provision if they meet specific criteria.

Grade Determinations

To qualify for GS-06, candidates must have one year of experience equivalent to GS-05, including scheduling, appointment management, demographic verification, and basic eligibility processing. Candidates must demonstrate:

• Ability to collaborate with multidisciplinary medical teams.
• Ability to prioritize and organize work independently.
• Effective communication skills across various formats and audiences.
• Advanced knowledge of healthcare processes, policies, and medical terminology.

Preferred Experience: Not applicable

Reference: https://www.va.gov/ohrm/QualificationStandards/

Physical Requirements: Primarily sedentary work, involving sitting, bending, walking, lifting, operating a computer, and managing multiple activities simultaneously.