Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Norwood (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to provide essential administrative support within Primary Care. This role is foundational in ensuring effective collaboration with healthcare teams and managing patient care processes, contributing to the overall mission of honoring Veterans through exceptional healthcare.

Qualifications

• Six months of clerical or administrative work experience.
• Proficiency in English.
• Combination of education and experience required.

Responsibilities

• Provides administrative support for healthcare teams.
• Manages scheduling and appointment processes.
• Verifies data and eligibility for patient care.

Skills

Collaboration

Prioritization

Communication

Healthcare processes knowledge

Education

High school diploma or equivalent

Job description

The Advanced Medical Support Assistant (MSA) position serves as the advanced Clerk for all Medical Support Assistant (MSA) roles and is a foundational position within Primary Care. The Advanced MSA provides administrative support and collaborates with patient aligned care teams (PACT), which include physicians, registered nurses, licensed practical nurses, and other team members.

Duties

VA Healthcare System serving Ohio, Indiana, and Michigan (VISN 10) promotes a Whole Health System of care, empowering individuals to manage their health and well-being, aiming to create personalized health plans for Veterans within healing relationships and environments, connected to their communities. This aligns with the Veterans Health Administration Mission to honor Veterans by providing exceptional healthcare.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional

Major Duties:

Details on specific responsibilities to be included here.

Requirements

Qualifications include the following:

• Applicants pending completion of education or certification/licensure requirements may be tentatively selected but cannot be hired until all requirements are met.
• Basic Requirements:
• U.S. Citizenship; non-citizens may be appointed if qualified citizens are unavailable.
• Proficiency in English.
• Experience, education, or a combination thereof, such as six months of clerical or administrative work, or one year above high school (transcripts required), or an equivalent combination.

May qualify under the Grandfathering Provision if applicable.

Grade Determinations:

For GS-06, one year of experience at GS-5 level is required, including scheduling, appointment management, data verification, and basic eligibility processing.

Knowledge, skills, and abilities include collaboration, prioritization, communication, and advanced knowledge of healthcare processes, policies, procedures, and medical terminology.

Preferred Experience: N/A

Reference: More information available at https://www.va.gov/ohrm/QualificationStandards/

Physical Requirements: Primarily sedentary work, requiring sitting, bending, walking, lifting, operating a computer, and managing multiple activities.