Advanced Medical Scheduling & Care Coordination Specialist

US-Department-of-Veterans-Affair; Ogden (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

The Ogden Community Based Outpatient Clinic, part of the Salt Lake City VA Health Care System, is recruiting for an Advanced Medical Support Assistant (AMSA) in Health Administration Service. The AMSA handles customer service, scheduling, and administrative duties to support care coordination for patients.

Responsibilities include answering phones, greeting patients, scheduling, and ensuring accurate demographics and insurance data, with coordination across VA facilities and private providers as

Qualifications

• High school diploma, GED, or equivalent required.
• Experience in health care administration preferred.
• Proficiency in English (oral and written).

Responsibilities

• Answering phones and greeting patients.
• Scheduling appointments and coordinating care with providers.
• Entering and verifying patient demographics and insurance information.
• Relaying messages to appropriate staff.
• Providing administrative support to clinics and providers.

Skills

Customer service

Scheduling

Administrative support

Phone etiquette

Interpersonal communication

Education

High school diploma / GED

Tools

Scheduling software

EHR (Electronic Health Records)

Microsoft Office

Job description

The Ogden Community Based Outpatient Clinic, part of the Salt Lake City VA Health Care System, is recruiting for an Advanced Medical Support Assistant (AMSA) in Health Administration Service. The AMSA handles customer service, scheduling, and administrative duties to support care coordination for patients.

Responsibilities include answering phones, greeting patients, scheduling, and ensuring accurate demographics and insurance data, with coordination across VA facilities and private providers as