IT Service Engineer II: M365, Identity & Automation Lead

Executech; Richland (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Executech in Richland, WA is seeking a Service Engineer II who can independently resolve complex issues and own end-to-end resolution. This role requires strong technical judgment, proactive communication, and disciplined execution in a metric-driven environment.

Local candidates will be considered for the position, focusing on multi-step M365 administration, identity and access management, and device management with an emphasis on automation via PowerShell within approved standards.

Qualifications

• 2–5 years of IT support experience with increasing complexity.
• Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
• Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
• Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
• Working knowledge of PowerShell fundamentals and willingness to build safe automation.

Responsibilities

• Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
• Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
• Apply structured troubleshooting and sound judgment on when to proceed independently, crisis, or engage additional resources.
• Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
• Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
• Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
• Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
• Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.

Skills

MSP experience

MS 365 admin

Identity management

Troubleshooting

PowerShell

Tools

Intune

Azure AD

MSP toolset

Job description

Executech in Richland, WA is seeking a Service Engineer II who can independently resolve complex issues and own end-to-end resolution. This role requires strong technical judgment, proactive communication, and disciplined execution in a metric-driven environment.

Local candidates will be considered for the position, focusing on multi-step M365 administration, identity and access management, and device management with an emphasis on automation via PowerShell within approved standards.