End User Support Specialist II

C1400 Stewart Title Guaranty Company - United States; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health and wellness insurance options

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

C1400 Stewart Title Guaranty Company in Houston is seeking a supportive IT professional. Responsibilities include providing customer service, managing desktop installations, and troubleshooting technical issues. Ideal candidates have a high school diploma, with a preference for a Bachelor's degree, coupled with 2+ years of experience in related IT roles.

This position offers a competitive benefits package, including health insurance, paid time off, and a 401(k) with company match

Qualifications

• Typically requires 2+ years of related work experience.

Responsibilities

• Provide high level of customer service and timely technical support.
• Install, configure, and ensure functionality of desktop computers and software.
• Troubleshoot and resolve technical issues for end-users.
• Follow standard procedures and guidelines.

Education

High school diploma

Bachelor’s preferred

Job description

Job Summary

Central information technology organization providing network infrastructure, hardware, software, and enterprise services for offices to run their business. Responsibilities include network and database administration, device management, and administrative processes, services, and technical support for both internal and external clients.

Job Responsibilities

• Provide a high level of customer service and timely technical support for end‑user computer and networking issues to ensure end‑user productivity.
• Installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software.
• Troubleshoot and respond to situations where standard procedures have failed, performing restorative and maintenance actions remotely or at end‑user locations to resolve problems.
• Typically resolve issues referred by help desk support.
• Follow standard procedures and guidelines.
• Understand how assigned duties relate to others within the team and how the team integrates with related teams.
• Impact own team through the quality of the support provided.
• Recognize and solve typical problems; select solutions from established options.
• Communicate moderately complex information in routine situations, typically within own team.
• Work under general supervision with limited ability to modify approach.
• Manage own workload as an individual contributor without supervisory responsibilities and perform all other duties as assigned by management.

Education & Experience

Education: High school diploma required; Bachelor’s preferred.
Experience: Typically requires 2+ years of related work experience.

Equal Employment Opportunity

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

Stewart offers eligible employees a competitive benefits package that includes a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.