On‑Site AV Field Technician | Networking & Troubleshooting

Boutique Recruiting; Concord Township (PA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

100% medical coverage for employees

401K eligibility after 90 days

Accrued PTO of 17 days in the first 12

9 paid holidays per year

Short-term and long-term disability

50K life insurance plan provided

Company vehicle provided after onboard

Job summary

Boutique Recruiting seeks an on-site Field Service Technician to support commercial AV systems, including displays, audio, control, UC platforms, and AV-over-IP. You will diagnose issues, analyze signal flow, and document actions to restore systems quickly while collaborating with internal teams and clients.

The role requires 2-5 years of hands-on AV or IT/UC support, strong communication, and the ability to work independently.

Qualifications

• 2-5 years of hands-on experience in professional AV service/integration or IT/UC support.
• Strong understanding of signal flow, audio formats, video standards, and control ecosystems.
• Intermediate networking capability, including IP addressing and diagnostics.
• Structured troubleshooting mindset and the ability to work independently.
• Experience with cabling and wiring and strong IT background.
• Effective client-facing communication and ability to de-escalate stressful situations.

Responsibilities

• Diagnose and resolve issues with AV equipment including displays, projectors, and microphones.
• Perform end-to-end signal-flow analysis and document corrective actions.
• Execute device swaps, firmware restores, and re-provisioning with rollback plans.
• Lead small service engagements and assist Senior staff on larger outages.
• Troubleshoot conference room issues and work directly with clients to resolve.
• Load and validate control and DSP files per change management procedures.
• Make minor logic edits and GUI adjustments as directed.
• Configure devices with static IPs/DHCP reservations and manage AV networks.
• Conduct scheduled health checks and produce PM reports with actionable recommendations.
• Serve as the primary field contact during service calls and communicate with clients.

Skills

AV systems understanding

IT/UC support

Networking basics

Customer-facing communication

Troubleshooting mindset

Documentation of findings

Education

AV industry certifications (CTS, Dante Level 2, Q-SYS Level 1/2, Biamp Tesira, Extron, Crestron foundations)

Tools

AV testing equipment

Reading blueprints and wiring diagrams

Job description

Boutique Recruiting seeks an on-site Field Service Technician to support commercial AV systems, including displays, audio, control, UC platforms, and AV-over-IP. You will diagnose issues, analyze signal flow, and document actions to restore systems quickly while collaborating with internal teams and clients.

The role requires 2-5 years of hands-on AV or IT/UC support, strong communication, and the ability to work independently.