Adult Services Screening & Admin Specialist III

Virginia-Department-of-Social-Service; Harrisonburg (VA); On-site; USD 29,000 - 36,000; Full time

Job summary

The Adult Services / Adult Protective Services (APS) team in Harrisonburg, VA is hiring a Human Services Assistant III to provide essential administrative and program support to social work staff and clients.

You will answer and direct incoming calls, route emergencies, document case information in agency systems, assist with guardianship paperwork, maintain organized records, and use Word, Excel, Outlook to prepare reports and track tasks.

Qualifications

• Proficiency in Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Ability to assess urgency and respond appropriately in sensitive situations.
• Excellent written and verbal communication skills.
• Ability to work effectively with vulnerable population.

Responsibilities

• Answer and direct incoming phone calls courteously.
• Determine level of need or urgency and route emergencies.
• Take accurate messages and relay information promptly.
• Document contacts, case activities, and service information.
• Assist with preparation and tracking of guardianship paperwork.
• Maintain organized electronic and paper records.
• Provide general clerical and administrative support.
• Utilize Word, Excel, Outlook for correspondence and tracking.
• Transport clients to appointments or required services.
• Support caseworkers with scheduling and follow-up tasks.
• Maintain confidentiality and professionalism at all times.

Skills

Organizational skills

Multitasking

Assess urgency

Written and verbal communication

Vulnerable population experience

Education

High school diploma

Tools

Microsoft Office

Job description

The Adult Services / Adult Protective Services (APS) team in Harrisonburg, VA is hiring a Human Services Assistant III to provide essential administrative and program support to social work staff and clients.

You will answer and direct incoming calls, route emergencies, document case information in agency systems, assist with guardianship paperwork, maintain organized records, and use Word, Excel, Outlook to prepare reports and track tasks.