Adult Services Advocate: Crisis Intervention & Support

Intuit, Inc.; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

KBFLC is seeking an Adult Services Advocate in Colorado Springs to assess guest needs, provide case management, advocacy, crisis intervention, and safety planning. You will coordinate with service providers to promote self-sufficiency and develop individualized service plans.

The role requires experience in social services, strong communication, and the ability to work in challenging environments, including after-hours support and collaboration with multiple agencies. Equal opportunity employer.

Qualifications

• Experience providing social services to families and victims of crime.
• Must pass background checks and pre-employment screening.
• Ability to lift up to 50 lbs.
• Experience delivering life skills or educational classes preferred.
• Strong organization and communication skills.

Responsibilities

• Provide education, information, and support to program participants (adults) through advocacy and empowerment-based case management services.
• Provide nontherapeutic services to families enrolled in our programs.
• Treat guests with respect, dignity, and empathy utilizing Trauma-Informed Care best practices.
• Maintain confidentiality as directed by the guests or by KBFLC’s mandatory reporting obligations.
• Work cooperatively with other agencies and individuals involved with the client to ensure comprehensive service delivery.
• Provide crisis line services including crisis intervention, advocacy support, safety planning, and resource referrals.
• Provide intake interviews and assessments of all program participants.
• Provide on-call/after-hours support (AHS) monthly, or as requested by the supervisor.
• Develop knowledge and expertise regarding domestic violence and sexual assault.
• Facilitate support groups, life skills and informational classes, and meetings.
• Communicate necessary information in the Guests log and follow up as needed.
• Assist in developing and implementing new program procedures.
• Meet regularly with the program staff to review assigned caseload and other meetings.
• Adhere to the work schedule and be available to provide backup coverage.
• Provide training, instruction, guidance, and support to other staff, volunteers, and interns.
• Understand department objectives and how they relate to the goals of the agency.
• Provide coverage to other programs when needed, which may include court hearings, victim outreach, etc.
• Provide supervised visitations for DHS contracted services at facility and home based as assigned.
• Other duties assigned by the Director of Operations.

Skills

Case management

Trauma-informed

Crisis intervention

Bilingual

Communication

Interpersonal

Education

Bachelor’s degree in social work or related field

Tools

MS Office

Data entry

Internet research

Job description

KBFLC is seeking an Adult Services Advocate in Colorado Springs to assess guest needs, provide case management, advocacy, crisis intervention, and safety planning. You will coordinate with service providers to promote self-sufficiency and develop individualized service plans.

The role requires experience in social services, strong communication, and the ability to work in challenging environments, including after-hours support and collaboration with multiple agencies. Equal opportunity employer.