Adult Services Advocate

Kingdom Builders' Family Life Center; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

KBFLC is seeking an Adult Services Advocate in Colorado Springs to assess guest needs, provide case management, advocacy, crisis intervention, and safety planning. You will coordinate with service providers to promote self-sufficiency and develop individualized service plans.

The role requires experience in social services, strong communication, and the ability to work in challenging environments, including after-hours support and collaboration with multiple agencies. Equal opportunity employer.

Qualifications

• Experience providing social services to families and victims of crime.
• Must pass background checks and pre-employment screening.
• Ability to lift up to 50 lbs.
• Experience delivering life skills or educational classes preferred.
• Strong organization and communication skills.

Responsibilities

• Provide education, information, and support to program participants (adults) through advocacy and empowerment-based case management services.
• Provide nontherapeutic services to families enrolled in our programs.
• Treat guests with respect, dignity, and empathy utilizing Trauma-Informed Care best practices.
• Maintain confidentiality as directed by the guests or by KBFLC’s mandatory reporting obligations.
• Work cooperatively with other agencies and individuals involved with the client to ensure comprehensive service delivery.
• Provide crisis line services including crisis intervention, advocacy support, safety planning, and resource referrals.
• Provide intake interviews and assessments of all program participants.
• Provide on-call/after-hours support (AHS) monthly, or as requested by the supervisor.
• Develop knowledge and expertise regarding domestic violence and sexual assault.
• Facilitate support groups, life skills and informational classes, and meetings.
• Communicate necessary information in the Guests log and follow up as needed.
• Assist in developing and implementing new program procedures.
• Meet regularly with the program staff to review assigned caseload and other meetings.
• Adhere to the work schedule and be available to provide backup coverage.
• Provide training, instruction, guidance, and support to other staff, volunteers, and interns.
• Understand department objectives and how they relate to the goals of the agency.
• Provide coverage to other programs when needed, which may include court hearings, victim outreach, etc.
• Provide supervised visitations for DHS contracted services at facility and home based as assigned.
• Other duties assigned by the Director of Operations.

Skills

Case management

Trauma-informed

Crisis intervention

Bilingual

Communication

Interpersonal

Education

Bachelor’s degree in social work or related field

Tools

MS Office

Data entry

Internet research

Job description

The Adult Services Advocate is responsible for working to assess the needs of all guests, providing case management, advocacy, crisis intervention, and safety planning for families in a direction of increasedeconomic and social self-sufficiency by assisting in developing a service plan, setting goals, monitoring theprogress of goals, and coordinating needed support services with other service providers.

RESPONSIBILITIES:

GUESTS AND PROGRAM SERVICES

• Provide education, information, and support to program participants (adults) through advocacy and empowerment-based case management services.
• Provide nontherapeutic services to families enrolled in our programs.
• Treat guests with respect, dignity, and empathy utilizing Trauma-Informed Care best practices.
• Maintain confidentiality as directed by the guests or by KBFLC’s mandatory reporting obligations.
• Work cooperatively with other agencies and individuals (e.g. Colorado Springs Police Department and El Paso County Sherriff’s Office Advocates, District Attorney’s Advocates, and Department of Human Services staff) involved with the client to ensure comprehensive service delivery for guests.
• Provide crisis line services including crisis intervention, advocacy support, safety planning, and resource referrals.
• Provide intake interviews and assessments of all program participants.
• Provide on-call/after-hours support (AHS) monthly, or as requested by the supervisor.
• Develop and demonstrate knowledge and expertise regarding domestic violence and sexual assault.
• Facilitate support groups, life skills and informational classes, and meetings, as required.
• Communicate necessary information in the Guests log and follow up as needed.
• Assist in developing and implementing new program procedures.
• Meet regularly with the program staff to review assigned caseload and other meetings.
• Adhere to the work schedule and be available to provide backup coverage.
• Provide training, instruction, guidance, and support to other staff, volunteers, and interns.
• Understand department objectives and how they relate to the goals of the agency.
• Provide coverage to other programs when needed, which may include, but is not limited to attending court hearings, conducting victim outreach, providing court support, assisting with walk-in clients, and responding to call-outs.
• Provide supervised visitations for DHS contracted services at facility and home based as assigned.
• Other duties assigned by the Director of Operations.

QUALIFICATIONS AND REQUIREMENTS:

• Experience providing social services to families and people who are victims of crime.
• Must be willing to complete and able to pass background and child abuse and neglect history checks.
• Pre-employment physical and drug test if selected for position.
• Experience developing and conducting life skills or educational classes to adults and children is preferred.
• Excellent organization, communication (verbal and written), problem solving, listening, and interpersonal skills.
• Able to give attention to detail while being able to see the big picture.
• Displays a positive attitude, works well with others, and accepts direction well.
• Able to work well in stressful and emotionally taxing circumstances and engage in effective self-care.
• Self-starter; comfortable working autonomously and in teams.
• Able to independently use a computer for word documents, spreadsheets, presentations, email, internet research, data entry, and data management.
• Possess vision and hearing sufficient to work on a computer, on the telephone, and in person.
• Ability to lift 50 lbs., intermittently.
• Valid driver's license and car insurance with reliable transportation.
• Able to read, write, and speak English.
• Able to communicate in Spanish preferred, but not required.
• Preferred Bachelor’s Degree in social work or related field and/or two years relevant experience.

KBFLC is an equal opportunity employer.