Adult Case Manager (West Valley)

Jewish Family & Children's Service of Arizona; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive benefits package

Paid time off

Wellness coaching

Employee assistance program

Loan forgiveness eligibility

Job summary

Jewish Family & Children's Service of Arizona is seeking an Adult SMI Case Manager to provide ongoing community-based case management for adults designated as Seriously Mentally Ill. The role emphasizes coordination with behavioral and physical health providers and ensuring smooth access to care.

Responsibilities include arranging transportation, documenting care, and supporting coordination of services with the Clinical Team.

Qualifications

• Minimum high school diploma with relevant experience in behavioral-health field.
• Bachelor's degree in a human services field is preferred.
• Ability to obtain a Level 1 Fingerprint Clearance Card.
• AZ Driver's License and valid auto insurance.
• MVR checks per JFCS driving guidelines.
• Reliable transportation.
• Spanish-English bilingual preferred; Pay differential offered.

Responsibilities

• Provides community-based case management for Seriously Mentally Ill (SMI) members.
• Coordinates services with behavioral and primary health care providers; arranges transportation when needed.
• Maintains communication and coordination with Clinical Team and other staff.
• Supports transition-to-adulthood referrals for clients as applicable.
• Ensures compliance with patient rights related to treatment, appeals, and reporting.

Skills

Spanish-English bilingual

Transportation coordination

Strong communication

Team collaboration

Education

High School Diploma

Bachelor's degree preferred

Job description

Adult SMI Case Manager: The Adult Case Manager (ACM) provides ongoing case management services to members designated as Seriously Mentally Ill (SMI) who are receiving ongoing behavioral healthcare.

Responsibilities

• Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate.
• Coordinates services for behavioral health and coordination of care with physical health care providers.
• Maintains communication, coordination, and connections with all Clinical Team participants.
• Ensures implementation of “transition to adulthood” referrals.
• Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA.
• Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services.
• Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams.

Qualifications

• Minimum High School Diploma and quality experience in the behavioral-health field; Bachelor's Degree in a human services field preferred.
• Working knowledge of common and uncommon mental & behavioral health disorders, including Schizophrenia, Bipolar Disorder, Major Depressive Disorder, PTSD, Personality Disorders, Substance Abuse Disorders, etc.
• Ability to acquire a Level 1 Fingerprint Clearance Card, without restrictions
• AZ Driver's License and Valid Auto Insurance
• MVR matching JFCS driving guidelines
• Reliable Transportation
• Spanish-English bilingual preferred; Pay Differential offered.

Benefits of Working with JFCS:

• Lucrative Performance Bonuses Per Quarter, in addition to normal salary.
• Bilingual (Spanish-English) Salary Differential.
• Professional development and career growth opportunities.
• Generous paid time-off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.