Adult Case Manager

Jewish Family & Children's Service of Arizona; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Spanish-English salary differential

Career growth opportunities

Generous paid time-off

Comprehensive benefits package

Wellness coaching

Employee assistance program

Loan forgiveness eligibility

Job summary

Jewish Family & Children's Service of Arizona is seeking an Adult SMI Case Manager to provide ongoing case management for members designated as Seriously Mentally Ill within our behavioral health program.

The role involves community-based duties, transportation, coordinating services with medical providers, and ensuring follow-through with clients; bilingual Spanish-English preferred; generous benefits and growth opportunities.

Qualifications

• Minimum High School Diploma and experience in behavioral-health field.
• Bachelor's Degree in a human services field preferred.
• Spanish-English bilingual ability preferred; driving and transportation responsibilities require reliable means of travel.

Responsibilities

• Performs duties in the community and provides transportation when necessary.
• Coordinates services for behavioral health and coordination of care with physical health providers.
• Maintains communication with Clinical Team participants and ensures transition-to-adulthood referrals are implemented.
• Understands patient rights regarding treatment access, appeals, and complaint processes.
• Communicates with staff to coordinate and follow through for clients requiring primary care services.
• Performs out-of-office case management and administrative tasks per agency procedures.

Skills

Bilingual Spanish-English

Reliable transportation

Education

High School Diploma

Bachelor's degree in human services

Job description

Adult SMI Case Manager: The Adult Case Manager (ACM) provides ongoing case management services to members designated as Seriously Mentally Ill (SMI) who are receiving ongoing behavioral healthcare.

Responsibilities

• Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate.
• Coordinates services for behavioral health and coordination of care with physical health care providers.
• Maintains communication, coordination, and connections with all Clinical Team participants.
• Ensures implementation of “transition to adulthood” referrals.
• Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA.
• Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services.
• Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams.

Qualifications

• Minimum High School Diploma and quality experience in the behavioral-health field; Bachelor's Degree in a human services field preferred.
• Working knowledge of common and uncommon mental & behavioral health disorders, including Schizophrenia, Bipolar Disorder, Major Depressive Disorder, PTSD, Personality Disorders, Substance Abuse Disorders, etc.
• Ability to acquire a Level 1 Fingerprint Clearance Card, without restrictions
• AZ Driver's License and Valid Auto Insurance
• MVR matching JFCS driving guidelines
• Reliable Transportation
• Spanish-English bilingual preferred; Pay Differential offered.

Benefits of Working with JFCS:

• Lucrative Performance Bonuses Per Quarter, in addition to normal salary.
• Bilingual (Spanish-English) Salary Differential.
• Professional development and career growth opportunities.
• Generous paid time-off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.