Adult Case Manager (West Valley)

Jewish Family & Children's Service of Arizona; Phoenix (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Performance bonuses

Bilingual salary differential

Career growth opportunities

Generous PTO

Job summary

Jewish Family & Children’s Service of Arizona is seeking an Adult SMI Case Manager to provide ongoing case management for members designated as Seriously Mentally Ill (SMI). The role includes coordinating behavioral and physical health services, ensuring treatment access, and facilitating transitions to adulthood where applicable.

The position involves community-based work, transportation coordination, and collaboration with the Clinical Team to ensure seamless care for clients with complex

Qualifications

• Minimum High School Diploma and experience in the behavioral-health field; Bachelor's preferred.
• Knowledge of mental & behavioral health disorders (e.g., schizophrenia, bipolar, depression, PTSD).
• Ability to obtain Level 1 Fingerprint Clearance Card.
• AZ Driver’s License and valid auto insurance.

Responsibilities

• Provides ongoing case management in the community with transportation support as needed.
• Coordinates services for behavioral and physical health care providers.
• Maintains communication with Clinical Team members for coordination of care.
• Implements transition to adulthood referrals and ensures rights to treatment access.

Skills

Case management

Mental health knowledge

Bilingual Spanish/English

Interpersonal skills

Education

High School Diploma

Bachelor’s in human services preferred

Job description

Adult SMI Case Manager:The Adult Case Manager (ACM) provides ongoing case management services to members designated as Seriously Mentally Ill (SMI) who are receiving ongoing behavioral healthcare.

Responsibilities

• Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate.
• Coordinates services for behavioral health and coordination of care with physical health care providers.
• Maintains communication, coordination, and connections with all Clinical Team participants.
• Ensures implementation of “transition to adulthood” referrals.
• Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA.
• Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services.
• Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams.

Qualifications

• Minimum High School Diploma and quality experience in the behavioral-health field; Bachelor's Degree in a human services field preferred.
• Working knowledge of common and uncommon mental & behavioral health disorders, including Schizophrenia, Bipolar Disorder, Major Depressive Disorder, PTSD, Personality Disorders, Substance Abuse Disorders, etc.
• Ability to acquire a Level 1 Fingerprint Clearance Card, without restrictions
• AZ Driver's License and Valid Auto Insurance
• MVR matching JFCS driving guidelines
• Reliable Transportation
• Spanish-English bilingual preferred; Pay Differential offered.

Benefits of Working with JFCS

• Lucrative Performance Bonuses Per Quarter, in addition to normal salary.
• Bilingual (Spanish-English) Salary Differential.
• Professional development and career growth opportunities.
• Generous paid time-off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.