Ads Solutions Growth & Onboarding Lead

Triwill Group; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

OpenAI’s Ads Solutions team in San Francisco is seeking a Customer Success Manager to guide advertisers through onboarding, launches, and growth on our ads platform. You’ll own a portfolio of partners, serve as their trusted advisor, and collaborate with Sales, Product, Analytics, Policy, and Operations to maximize value while upholding user trust.

The ideal candidate has 5–10+ years in digital advertising or related client-facing roles, strong data skills (SQL, advanced Excel/Sheets), and a

Qualifications

• 5–10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Ability to interpret performance data and translate insights into strategic recommendations.
• Proficient in data querying (SQL, advanced Excel/Google Sheets).
• Strong communication and ability to build trust with both technical and non-technical stakeholders.

Responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Skills

Digital Advertising

Account Management

Customer Success

Consulting

Data Analysis

SQL

Advanced Excel

GSheet

Relationship Management

Strategic Recommendations

Cross-Functional Collaboration

Performance Data Interpretation

Tools

SQL

Job description

OpenAI’s Ads Solutions team in San Francisco is seeking a Customer Success Manager to guide advertisers through onboarding, launches, and growth on our ads platform. You’ll own a portfolio of partners, serve as their trusted advisor, and collaborate with Sales, Product, Analytics, Policy, and Operations to maximize value while upholding user trust.

The ideal candidate has 5–10+ years in digital advertising or related client-facing roles, strong data skills (SQL, advanced Excel/Sheets), and a