Customer Success Manager, Ads Solutions

OpenAI; New York (NY); On-site; USD 162,000 - 230,000; Full time

Job summary

OpenAI is seeking an experienced Account Manager to support advertisers in onboarding, launching, and growing their presence on OpenAI's advertising platform. This role involves managing a portfolio of partners, ensuring successful adoption of our products, and analyzing campaign performance to provide strategic insights. Ideal candidates have over 3 years of experience in digital advertising or account management and are skilled in data analysis and relationship management. The position offers a competitive salary range of $162K - $230K in New York.

Qualifications

• 3+ years of experience in digital advertising or account management.
• Experience managing advertiser relationships in a tech or ad environment.
• Ability to translate performance data into actionable insights.

Responsibilities

• Own relationships with advertising partners as their primary contact.
• Guide advertisers through onboarding to ensure strong adoption.
• Analyze campaign performance and provide actionable recommendations.
• Identify opportunities for expanded partnerships through increased product adoption.
• Collaborate cross-functionally to enhance platform value.
• Surface feedback to inform product improvements.
• Build scalable processes to support advertising ecosystem growth.

Skills

Digital advertising experience

Account management

Customer success

Data interpretation

Performance data analysis

SQL knowledge

Relationship management

Tools

Advanced Excel

Google Sheets

Job description

About the team

OpenAI's mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform-while maintaining strong standards for user trust and platform integrity.

About the role

We're looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management, strategy, and execution. You'll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

In this role, you will:

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.

You might thrive in this role if you:

• Have 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
• Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Are comfortable interpreting performance data and translating insights into strategic recommendations.
• Have experience with data querying (e.g. SQL, advanced excel/GSheet)
• Communicate clearly and build trust with both technical and non-technical stakeholders.
• Operate with ownership and accountability in fast-moving, evolving environments.
• Demonstrate sound judgment and a commitment to user trust and responsible platform growth.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Compensation Range: $162K - $230K