Ads BPO & Vendor Operations Lead

United States Digital Space LLC; United States; Hybrid; USD 98,000 - 133,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

The company is seeking a BPO Lead to design and scale outsourced operating models supporting its Ads business globally, with a focus on governance, performance systems, capacity plans, and quality programs.

Based in Sydney, this role offers a hybrid work model with relocation assistance. You will work across Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, and external BPO leadership to improve seller productivity and advertiser growth.

Qualifications

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
• Strong analytical, operational, and communication skills, with the ability to turn data into clear actions.

Responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads.
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality.
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders.
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early.
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis.
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions.
• Create workforce and capacity plans aligned to business demand and growth forecasts.
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams.
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity.

Skills

Vendor operations

Commercial operations

Outsourced sales

Ads / advertiser growth

Forecasting

Data analysis

Job description

The company is seeking a BPO Lead to design and scale outsourced operating models supporting its Ads business globally, with a focus on governance, performance systems, capacity plans, and quality programs.

Based in Sydney, this role offers a hybrid work model with relocation assistance. You will work across Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, and external BPO leadership to improve seller productivity and advertiser growth.