Ads Vendor Lead — NA BPO & Growth Operations

Candidate; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

OpenAI is hiring a BPO Lead to design and scale outsourced operating models for its Ads business in North America and globally. This builder role involves governance, performance systems, capacity planning, and QA programs to empower BPO partners and internal teams.

You will drive productivity, advertiser growth, forecasting accuracy, and operational quality across cross-functional partners. The role requires experience in vendor or outsourced sales, knowledge of ads/ SMB sales motions, and a

Qualifications

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
• Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
• Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets.
• Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams.
• Interest in using AI and automation to improve execution, visibility, and seller productivity.

Responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions
• Create workforce and capacity plans aligned to business demand and growth forecasts
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity

Skills

Vendor operations

Commercial operations

Outsourced sales

Sales enablement

Analytics

Cross-functional collaboration

AI/Automation interest

Job description

OpenAI is hiring a BPO Lead to design and scale outsourced operating models for its Ads business in North America and globally. This builder role involves governance, performance systems, capacity planning, and QA programs to empower BPO partners and internal teams.

You will drive productivity, advertiser growth, forecasting accuracy, and operational quality across cross-functional partners. The role requires experience in vendor or outsourced sales, knowledge of ads/ SMB sales motions, and a