Ads Vendor Operations Lead — NA Growth & Scale

OpenAI; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

OpenAI seeks a BPO Lead to design and scale outsourced operating models for the Ads business in North America and globally. You will build governance, capacity plans, quality programs, and accountability mechanisms to drive advertiser growth and seller productivity.

This highly cross-functional individual contributor role sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership, shaping how the business partners

Qualifications

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
• Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.

Responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads.
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality.
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders.
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early.
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis.
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions.
• Create workforce and capacity plans aligned to business demand and growth forecasts.
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams.
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity.

Skills

Vendor operations

Analytical

Communication

Cross-functional collaboration

Job description

OpenAI seeks a BPO Lead to design and scale outsourced operating models for the Ads business in North America and globally. You will build governance, capacity plans, quality programs, and accountability mechanisms to drive advertiser growth and seller productivity.

This highly cross-functional individual contributor role sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership, shaping how the business partners