APAC Ads BPO Lead: Scale Outsourced Sales & AI

Openai; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

The company is hiring a BPO Lead to build and scale the outsourced operating model that supports Ads business in APAC and globally. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver strong commercial outcomes.

This highly cross-functional role sits at the intersection of Ads Sales, SMB, Revenue Ops, Finance, Enablement, Product, Program Management, and external BPO leadership.

Qualifications

• 5+ years of vendor or outsourced sales operations experience.
• Experience with Ads, advertiser growth, or SMB sales motions.
• Strong ability to forecast and manage performance.
• Experience building QA frameworks and capacity plans.
• Interest in AI and automation to improve sales operations.

Responsibilities

• Build and scale BPO operating models and governance for Ads.
• Drive revenue, pipeline, activation, retention, and seller productivity.
• Lead business reviews with BPO partners and internal teams.
• Develop scorecards, forecasts, inspections, and risk mitigation processes.
• Improve sales quality through playbooks and coaching programs.
• Collaborate with Sales, Rev Ops, Product, Enablement, Finance, and Program teams.
• Create workforce and capacity plans aligned to demand and growth.
• Determine which customer segments are BPO-handled vs. internal.

Skills

BPO operations

Ads sales

Forecasting

QA frameworks

AI in ops

Cross-functional

Job description

The company is hiring a BPO Lead to build and scale the outsourced operating model that supports Ads business in APAC and globally. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver strong commercial outcomes.

This highly cross-functional role sits at the intersection of Ads Sales, SMB, Revenue Ops, Finance, Enablement, Product, Program Management, and external BPO leadership.