ADRC Specialist

Green River Area Development District; Owensboro (KY); On-site; USD 17,000 - 30,000; Part time

Job summary

Green River Area Development District is seeking an ADRC Specialist to assist older adults, individuals with disabilities, and caregivers. The role involves intake, referral, Medicare counseling, and navigating public benefits with a client-centered approach.

The position is part-time and non-exempt, offering opportunities to support community resources and long-term supports in western Kentucky. Collaboration with diverse providers ensures high-quality, compassionate service.

Qualifications

• Bachelor’s degree or equivalent professional experience with older adults or related services.
• Strong written and verbal communication.
• Ability to navigate public benefits systems and services.

Responsibilities

• Respond to inquiries via the ADRC phone line.
• Complete intake, screening, referral, and follow-up for clients.
• Assess needs and provide information on benefits, services, and options.
• Advocate for clients with community agencies and service providers.
• Maintain up-to-date referral resources and documentation in required systems.
• Provide Medicare counseling by phone and in person.

Skills

Compassionate communication

Public health literacy

Technical proficiency

Interpersonal skills

Education

Bachelor’s degree in Social Work, Gerontology, Psychology, Sociology, Human Services, Public Health, or related field

Equivalent professional experience with older adults or caregivers

Job description

Aging and Social Services Department

ADRC Specialist

FLSA Classification: Non-Exempt Status: Part-Time

Do you believe every older adult, person with a disability, and caregiver deserves a trusted guide during life's most complex decisions? Are you passionate about leading others while ensuring compassionate, high-quality service reaches those who need it most?

Key Responsibilities

• Client Services & Resource Navigation
  • Respond to individuals seeking assistance through the Aging and Disability Resource Center phone line.
  • Complete comprehensive intake, screening, referral, and follow-up services for older adults, individuals with disabilities, caregivers, families and professional providers.
  • Assess individual needs and provide objective, person-centered information regarding available public benefits, community resources, long-term services, and private care options.
  • Assist individuals in navigating complex service systems while empowering informed decision-making.
  • Advocate on behalf of clients with community agencies and service providers when appropriate.
  • Maintain comprehensive, accurate knowledge of available community resources and continually update referral information.
  • Provide Medicare counseling appointments by phone and in person.
  • Assist clients with:
    • Medicare enrollment
    • Medicare Savings Programs
    • Low-Income Subsidy (Extra Help)
    • Prescription assistance programs
    • Appeals and benefits education
• Program Compliance & Reporting
  • Ensure timely and accurate documentation within all required state data systems.
  • Verify that all client screenings are entered within required timeframes.
  • Maintain program documentation that meets federal, state, and agency compliance standards.
  • Protect confidential information in accordance with agency policy, HIPAA requirements, and applicable regulations.
  • Promote public awareness of available long-term supports, Medicare counseling services, and community resources.
• Continuous Improvement
  • Monitor service quality and identify opportunities to improve customer experience.
  • Participate in professional development and required DAIL training.
  • Assist with special projects and other duties as assigned.
  • Foster a culture of continuous learning, innovation, and excellence throughout the program.

Education & Experience

Required

• Bachelor’s degree in Social Work, Gerontology, Psychology, Sociology, Human Services, Public Health, or a closely related field AND/OR equivalent professional experience working with older adults, individuals with disabilities, or community-based services.
• Compassionate, adaptive communication skills
• Technical proficiency

Preferred

• Experience mastering multiple program knowledge while meeting compliance and reporting requirements

Why Join GRADD?

At Green River Area Development District, you'll become part of a mission-driven organization committed to strengthening communities and improving lives throughout western Kentucky. We believe exceptional public service begins with exceptional people.