ADRC Supervisor

Western Reserve Area Agency On Aging; Cleveland Heights (OH); On-site; USD 75,000 - 76,000; Full time

Benefits offered by this job

Six weeks PTO

13 paid holidays

Professional development funds

401K with company match

Medical, Dental, Vision benefits

Mileage reimbursement

Free parking

Job summary

Western Reserve Area Agency on Aging (WRAAA) in Cleveland, OH, seeks a Supervisory ADRC role to lead a team delivering aging services, ensuring compliance and quality improvement. You will mentor staff, provide clinical guidance on complex cases, and participate in program development and training initiatives.

The position requires licensure as an LSW/LISW or RN and a Bachelor’s degree for non-clinical roles, with prior home care and supervisory experience highly preferred.

Qualifications

• Current licensure as a social worker (LSW or LISW) or RN in Ohio for clinical supervisor positions.
• Bachelor's degree required for non-clinical positions.
• Three years prior experience in home care or geriatric services.
• Two years supervisory experience preferred.
• Knowledge of disease processes and community resources helpful.
• LEAN process improvement experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise staff: interview, hire, assign work, evaluate performance, coach and mentor.
• Provide clinical guidance on complex cases and ethical implications.
• Support unit goals, ensure compliance and productivity.
• Prepare monthly data and narrative performance reports.
• Lead LEAN initiatives and quality improvement projects.
• Develop and update policies and procedures; participate in audits.
• Represent ADRC in meetings and community engagements.
• Assist with staff training and identify ongoing training needs.

Skills

Staff supervision

LEAN knowledge

Communication skills

Computer literacy

Driver's license

Education

License - RN or LSW

Bachelor's degree

Tools

Microsoft Office

Job description

Job Details

Job Location: Corporate - Cleveland, OH 44114

Position Type: Full Time

Education Level: License - RN or LSW

Salary Range: $74,999.00 - $75,000.00 Salary/year

Reports to: Director or Clinical Manager, Aging and Disability Resource Center

FLSA Status: Exempt

About Us

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Our Mission

We provide choices for people to live independently in the place they want to call home.

Candidates we love…

• Self-motivated and compassionate individuals looking to be part of a Best-in Class organization


• Team players who are committed to providing superior service to all they serve


• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

What our staff loves about us…

• A Competitive Salary


• A generous six-week PTO program with thirteen paid holidays


• A $ 750.00 investment in professional development through a substantial, annual training funds allotment


• A 401K program with a company match


• Medical, Dental, Vision Benefits options


• Mileage reimbursement


• Free parking and so much more…

Position Overview

The Supervisor, Aging and Disability Resource Center (ADRC), oversees and mentors a team providing services to older adults, ensuring compliance with agency standards and continuous quality improvement. This role includes staff supervision, guidance on complex cases, and active participation in program development, training, and process improvement initiatives.

Job Duties

• Perform a full range of supervisory duties, including interviewing and hiring staff; assigning and prioritizing work; evaluating and managing performance; and leading, coaching, and mentoring team members.


• Provide technical assistance and clinical guidance to staff on complex, difficult cases, and advise staff on cases with ethical, clinical, and/or legal implications.


• Participate in goal development for the unit, team, and individual team members and ensure program or unit-specific compliance, productivity standards, and goal achievement.


• Prepare monthly data and narrative reports to summarize performance metrics, trends, compliance, policy changes, and other relevant updates.


• Participation in learning, training staff, and implementing NCQA standards within the ADRC. Participate in compliance audits and implement quality improvement strategies to ensure continued agency accreditation.


• Monitor and evaluate program processes, and guide the recommendation, development, coordination, and implementation of new or revised policies and procedures.


• Participate on management teams to address clinical issues, team development, caseload management, referrals, and quality assurance.


• Assist with new staff training, identify ongoing training needs for both team and individuals, and develop effective solutions to address them.


• Communicate clearly and promptly with staff, the Director, managers, and stakeholders.


• Lead and participate in best-practice committees, LEAN projects, and agency-wide initiatives to improve efficiency, quality, and stakeholder engagement.


• Represent the Agency in presentations to professional and community groups and pursue opportunities to collaborate with stakeholders and community partners.


• Accompany staff on home, institutional, and community visits to provide technical assistance and assess service appropriateness and quality as applicable.


• Represent the Agency in speaking engagements to professional or community groups, and to look for opportunities to collaborate with stakeholders and community partners


• This position's primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.


• Perform other related duties as assigned by the ADRC Director and Clinical Manager.


• Support team engagement and collaboration as directed by leadership.


• Follow the Code of Ethics for the applicable profession and practice within the scope of professional licensure.

Qualifications

• Current licensure as a social worker (LSW, LISW) or registered nurse (RN) in the state of Ohio for clinical supervisor positions. Bachelor's degree for non-clinical positions.


• Three years prior experience in home care for the elderly, Long Term Services and Supports, home health care, medical social work, geriatrics/gerontology, or other substitute as approved by the Ohio Dept. of Aging.


• Preference for at least two years of supervisory experience.


• Knowledge of disease processes, community resources, assessment, and case management.


• Experience with LEAN process improvement or other process improvement techniques preferred.


• Excellent verbal and written interpersonal and communication skills with ability to critically think in order to solve complex problems.


• Muss have intermediate computer skills, including Microsoft Office applications the ability to learn and effectively navigate all IT platforms and software programs used within the ADRC.


• Ability to lift up to 20 lbs


• Muss have a valid Ohio driver’s license, proof of auto liability insurance, and a car available during workdays.


• May have to be on-call Saturday mornings or weekday evenings when occasional after-hours assessments are being completed by staff.

Equal Employment

The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.