Community Resource Specialist (Aging & Disability)

Greater Nashville Regional Council; Nashville (TN); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Fully paid pension (TCRS)

401k with matching up to 3%

Health, Dental and Vision plans

Job summary

The Greater Nashville Regional Council (GNRC) is seeking a full‑time Community Resource Specialist to serve as a counselor in its Information and Assistance Program. Responsibilities include informing seniors about programs, conducting screenings, and providing referrals while documenting client information.

The role requires a Bachelor's degree in social work or related field with two years of experience, strong communication, and MS Office proficiency.

Qualifications

• Bachelor's degree in social work or related field; two years of relevant experience.
• Excellent communication skills and experience conducting phone interviews or counseling.
• Proficiency with MS Office; ability to work independently and in a team.
• Bilingual language skills are a plus; foreign degrees will be considered.

Responsibilities

• Inform older adults or caretakers about programs and services for long‑term care, transportation, nutrition, or other needs.
• Conduct telephone screenings and follow‑ups to assess needs and eligibility for in‑home or community programs.
• Provide information counseling and referrals by telephone to help navigate to services.
• Stay informed on aging and disability issues and resources; connect clients to providers.
• Advocate for clients by guiding them to appropriate resources.
• Document consumer information from interactions and counseling sessions in the proper systems.
• Perform other duties as assigned by the I&A Program Manager or Director.

Skills

Excellent communication skills

Phone interviewing

Counseling skills

MS Office

Adobe Acrobat

Education

Bachelor's degree in Social Work or related field

Tools

MS Office

Adobe Acrobat

Job description

Job Overview

The Greater Nashville Regional Council (GNRC) is seeking a full‑time Community Resource Specialist to serve as a counselor in the Information and Assistance Program of its Department of Aging and Disability Services. The Department’s responsibilities include 1) planning and coordination of state/federal investments into programs and services aimed at improving quality of life for senior adults across the region, 2) coordinating services among a network of senior centers and providers, 3) providing counseling and assessments to help Middle Tennesseans enroll in programs and services, and 4) monitoring the performance of grant‑funded programs to ensure compliance with state and federal requirements.

GNRC’s Information and Assistance (I&A) Program serves as an initial point of entry for older adults and their caregivers who are interested in learning more about eligibility for long‑term care services or other programs that can help maintain quality of life for aging adults.

Responsibilities

• Help inform older adults or caretakers about programs and services available to assist with long‑term care, transportation, nutrition, or other needs.
• Conduct telephone screenings and follow‑up calls to assess consumer’s needs and eligibility for available in‑home or community‑based programs and services.
• Provide information counseling and referrals by telephone to help consumers navigate to the appropriate service or program.
• Keep informed on aging and disability related issues and gather information about available resources and local service providers.
• Act as client advocate by assisting clients to appropriate resources.
• Document consumer information collected from interactions and counseling sessions within the appropriate systems.
• Other duties as assigned by the I&A Program Manager or the Director of Aging and Disability Services.

Qualifications

The ideal candidate would have a Bachelor’s degree in social work or a related field with two years of relevant experience. Other requirements include excellent communication skills with experience conducting phone interviews or counseling, proficiency with MS Office, and the ability to work both independently and within a team setting. Bilingual language skills are a plus. Foreign degrees and credentials will be considered.

Required Technology Skills

Proficiency in Microsoft Office and Adobe Acrobat is required.

Remote Work Flexibility

This is not a remote position. The selected candidate will be expected to work onsite on core business days. Work from home flexibility is provided when possible at the discretion of the Manager.

Compensation and Benefits

The starting pay rate will be between $25-27 per hour. GNRC offers a fully paid pension through the Tennessee Consolidated Retirement System and provides an optional 401k with dollar‑for‑dollar match of up to 3% of gross salary. GNRC also offers Health, Dental and Vision plans. Please inquire for more information about benefits.

Position open until filled.

GNRC is an EOE, AA Employer.