Adoption & Guest Services Lead

Maine Tasting Center; Thomaston (ME); On-site; USD 42,000 - 52,000; Full time

Job summary

Pope Memorial Humane Society in Thomaston, ME seeks an Adoption & Guest Services Supervisor to create a welcoming, compassionate, and professional experience for adopters, volunteers, donors, and community members. The role oversees daily front desk and lobby operations, while guiding adoptions and animal admissions.

You will supervise front desk staff, coordinate with the Management team, provide adoption counseling, maintain records, and ensure a clean, organized lobby to support smooth

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication and customer service skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to de-escalate difficult situations with professionalism, empathy, and sound judgment.
• Strong computer skills and the ability to learn ShelterLuv and Microsoft Office.
• Ability to work collaboratively while exercising good independent judgment.
• Familiarity with companion animals and their behavior.

Responsibilities

• Supervise the daily operations of the front desk and lobby, mentoring front desk staff and volunteers.
• Coordinate adoptions and animal admissions.
• Guide adopters through the adoption process and complete related paperwork.
• Receive owner-surrendered and stray animals with professionalism and empathy.
• Respond to questions and resolve concerns while following shelter policies.
• Manage front desk administrative functions and data entry in ShelterLuv.
• Maintain a clean, organized lobby and public areas.

Skills

Customer service

Communication

Organization

Time management

De-escalation

ShelterLuv

Microsoft Office

Team leadership

Animal handling

Education

High school diploma

Tools

ShelterLuv

Microsoft Office

Job description

Pope Memorial Humane Society in Thomaston, ME seeks an Adoption & Guest Services Supervisor to create a welcoming, compassionate, and professional experience for adopters, volunteers, donors, and community members. The role oversees daily front desk and lobby operations, while guiding adoptions and animal admissions.

You will supervise front desk staff, coordinate with the Management team, provide adoption counseling, maintain records, and ensure a clean, organized lobby to support smooth