Adoption & Engagement Specialist III

Papigen; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Papigen, a hybrid Washington, DC-based technology services firm, seeks an Adoption & Engagement Specialist III to drive AI-enabled platform adoption. You will collaborate with stakeholders across functions and lead outreach to onboard users while refining value propositions.

Ideal candidates bring extensive change management experience, ability to craft engaging communications, and a deep understanding of enterprise workflows and user engagement.

Qualifications

• 8 years of experience in adoption/change management roles.
• Proven ability to deliver engagement strategies and communication assets.
• Strong understanding of enterprise workflows and user engagement.

Responsibilities

• Develop and execute engagement strategies to drive platform adoption.
• Conduct workshops with business users to gather feedback and refine value propositions.
• Build communication materials including email templates and onboarding guides.
• Lead targeted outreach campaigns to onboard users and collect feedback.
• Establish feedback loops to continuously improve adoption and usability.

Skills

Adoption/change management

Stakeholder management

User engagement

Job description

About Company

Papigen is a fast-growing global technology services company delivering innovative, enterprise-grade digital solutions across industries. We specialize in technology transformation, enterprise modernization, and advanced capabilities including Cloud, Data Engineering, Artificial Intelligence, and Digital Platforms.

With deep domain expertise in financial services and complex enterprise environments, Papigen partners with organizations to modernize legacy systems, enable data-driven decision-making, and build scalable, secure, and high-performing applications. Our services span consulting, product engineering, data analytics, DevOps, and intelligent automation, helping clients accelerate innovation while ensuring operational excellence and regulatory compliance.

We adopt a client-centric approach that combines strategic thinking with hands-on engineering execution. Our teams work collaboratively across global delivery centers, leveraging Agile and SAFe methodologies to deliver high-quality solutions in fast-paced environments.

At Papigen, we foster a culture of innovation, continuous learning, and collaboration, providing professionals with opportunities to work on cutting-edge technologies, solve complex business challenges, and contribute to impactful digital transformation initiatives.

Job Title:

Adoption & Engagement Specialist III

Job Location:

Hybrid — Washington, DC

Role Summary

This role focuses on driving adoption of an AI-enabled platform through structured engagement strategies, stakeholder collaboration, and targeted outreach initiatives.

Scope Of Work & Key Responsibilities

• Develop and execute engagement strategies to drive platform adoption.
• Conduct workshops with business users to gather feedback and refine value propositions.
• Build communication materials including email templates and onboarding guides.
• Lead targeted outreach campaigns to onboard users and collect feedback.
• Establish feedback loops to continuously improve adoption and usability.

Required Skills & Experience

• 8 years in adoption/change management roles.
• Proven experience delivering strategies and communication assets.
• Strong understanding of enterprise workflows and user engagement.

Why Join Us

• Work on AI adoption initiatives with real business impact.
• Engage directly with stakeholders across functions.
• Opportunity to influence digital transformation success.
• Dynamic and high-visibility role.

Skills: adkar,prosci,user engagement,agile,worskshop facilitation,change management,stakeholder management,strategic communication