Adoption & Enablement Specialist

PreSales Collective; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

BNI in Charlotte, NC seeks an Adoption & Implementation Specialist to drive successful adoption of products and programs across markets. You will train staff, build enablement resources, and coordinate with Operations, Product, and Leadership to ensure readiness and ongoing utilization.

You will translate plans into user-facing materials, gather feedback, and track adoption metrics, while leveraging AI-enabled tools to improve content and communications.

Qualifications

• 3+ years of experience in adoption, implementation support, training, enablement, customer success, operations, learning and development, or related roles.
• Experience delivering training, facilitation, coaching, user support, or adoption programs.
• Experience creating practical enablement materials such as guides, job aids, FAQs, presentations, training resources, or user documentation.
• Strong written and verbal communication skills with the ability to translate new tools, processes, or initiatives into clear user guidance.
• Ability to build relationships, support stakeholders, and influence adoption without direct authority.
• Proficiency with business technology platforms, digital collaboration tools, and common reporting or documentation practices.
• Ability to travel domestically and internationally as needed.

Responsibilities

• Support implementation and adoption activities for new products, technology platforms, partnerships, operational programs, enterprise initiatives, and key Member-facing programs such as MFA and CRC.
• Assist with rollout timelines, readiness activities, stakeholder communications, and post-launch support plans.
• Deliver training sessions, webinars, office hours, coaching conversations, and practical support to help users adopt new tools and processes.
• Develop and maintain enablement resources, including user guides, quick-reference materials, FAQs, job aids, talking points, and training content.
• Update training and support materials based on established standards, stakeholder feedback, and direction from leadership.
• Serve as a point of contact for adoption-related questions, feedback, and support needs from employees, franchise partners, and internal stakeholders.
• Collect and document user feedback, support requests, and implementation challenges and share findings with leadership and project teams.
• Maintain records of lessons learned, best practices, stakeholder feedback, and implementation outcomes to support continuous improvement activities.
• Track training participation, engagement, adoption indicators, support requests, and other implementation-related data as needed.
• Maintain accurate documentation, resource libraries, training records, and adoption support materials.
• Utilize AI-enabled tools to support training development, content creation, documentation, stakeholder communications, and administrative efficiency.

Skills

Customer Service

Relationship Building

Digital Fluency

Project Management

Communication

Initiative

Problem Solving

Education

Bachelor’s degree or equivalent experience

Tools

AI-enabled tools

Job description

BNI in Charlotte, NC seeks an Adoption & Implementation Specialist to drive successful adoption of products and programs across markets. You will train staff, build enablement resources, and coordinate with Operations, Product, and Leadership to ensure readiness and ongoing utilization.

You will translate plans into user-facing materials, gather feedback, and track adoption metrics, while leveraging AI-enabled tools to improve content and communications.