Implementation & Adoption Enablement Lead

Business Network International; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Business Network International (BNI) is seeking an Adoption & Implementation Specialist to drive successful adoption of new products, platforms, and programs. You will train, coach, and enable users across employees and franchise partners, translating plans into practical resources and ongoing support.

You will collaborate with Operations, Product, Technology, Marketing, and regional teams to create user-facing content, collect feedback, and improve readiness and engagement for long-term

Qualifications

• 3+ years of experience in adoption, implementation support, training, enablement, customer success, operations, learning and development, or related roles.
• Experience delivering training, facilitation, coaching, user support, or adoption programs.
• Experience creating practical enablement materials such as guides, job aids, FAQs, presentations, training resources, or user documentation.
• Strong written and verbal communication skills with the ability to translate new tools, processes, or initiatives into clear user guidance.
• Ability to build relationships, support stakeholders, and influence adoption without direct authority.
• Proficiency with business technology platforms, digital collaboration tools, and common reporting or documentation practices.
• Ability to travel domestically and internationally as needed.

Responsibilities

• Support implementation and adoption activities for new products, technology platforms, partnerships, operational programs, enterprise initiatives, and key Member-facing programs such as MFA and CRC.
• Assist with rollout timelines, readiness activities, stakeholder communications, and post-launch support plans.
• Support adoption activities by providing communications, reminders, resources, and follow-up activities aligned with implementation plans.
• Deliver training sessions, webinars, office hours, coaching conversations, and practical support to help users adopt new tools and processes.
• Develop and maintain enablement resources, including user guides, quick-reference materials, FAQs, job aids, talking points, and training content.
• Update training and support materials based on established standards, stakeholder feedback, and direction from leadership.
• Serve as a point of contact for adoption-related questions, feedback, and support needs from employees, franchise partners, and internal stakeholders.
• Collect and document user feedback, support requests, and implementation challenges and share findings with leadership and project teams.
• Maintain records of lessons learned, best practices, stakeholder feedback, and adoption outcomes to support continuous improvement activities.
• Track training participation, engagement, adoption indicators, support requests, and other implementation-related data as needed.

Skills

Customer Service

Relationship Building

Digital Fluency

Project Management

Communication

Initiative

Problem Solving

Job description

Business Network International (BNI) is seeking an Adoption & Implementation Specialist to drive successful adoption of new products, platforms, and programs. You will train, coach, and enable users across employees and franchise partners, translating plans into practical resources and ongoing support.

You will collaborate with Operations, Product, Technology, Marketing, and regional teams to create user-facing content, collect feedback, and improve readiness and engagement for long-term