Adoption Counselor & Pet Community Advocate

TPL INTERNATIONAL SRL; Lynchburg (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Lynchburg Humane Society is seeking an Adoption Counselor to create positive experiences for adopters and thoughtfully match pets with families through conversation-based relationship building. This role supports outreach, community engagement, and upholds the organization’s mission while fostering a welcoming environment.

The position involves front desk responsibilities, donation processing, and using shelter software to maintain accurate pet profiles and records, with a focus on

Qualifications

• Must be able to work under stressful conditions and work efficiently and effectively under those conditions.
• Ability to rapidly and accurately process information
• Ability to recognize a need for assistance and ask for help
• Ability to work independently and as part of a team
• Able to work weekends and holidays
• Must become “Fear Free Certified"

Responsibilities

• Communicates with all staff and volunteers to foster mutual understanding and teamwork.
• Provides positive customer service interactions, follows the philosophies, core values, adoption guidelines, and protocols of the Lynchburg Humane Society.
• Thoughtfully matches adopters with pets using conversation-based relationship building.
• Ensures the highest quality of client services are offered to all visitors, adopters, donors, and all members of the public in person, on phone, and via email.
• Knowledgeable about front desk/reception duties and provides coverage when needed.
• Efficiently and accurately utilizes shelter software.
• Responsible for collecting payments and reconciliation for adoptions, retail items, donations, and services in a timely manner, with efficiency, honesty, and punctuality.

Job description

Lynchburg Humane Society is seeking an Adoption Counselor to create positive experiences for adopters and thoughtfully match pets with families through conversation-based relationship building. This role supports outreach, community engagement, and upholds the organization’s mission while fostering a welcoming environment.

The position involves front desk responsibilities, donation processing, and using shelter software to maintain accurate pet profiles and records, with a focus on