Adoptions Counselor — Weekend Shifts

Humane-Society-of-Huron-Valle; Dixboro (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

The Adoption Specialist provides client service and animal adoption counseling at the Humane Society of Huron Valley (HSHV), including at the Tiny Lions Cat Cafe. This role requires a highly motivated, outgoing, polite individual with a professional manner with the public, both in person and on the phone.

It emphasizes teamwork, strong customer service, and the ability to handle a fast-paced, emotionally challenging environment.

Qualifications

• A highly motivated, out-going, polite individual with a professional manner with the public, both in person and on the phone.
• A team player, able to work in a fast-pace environment and handle several tasks at once.
• Basic computer skills in a Windows environment.
• Knowledge of animal breeds and behavior helpful.
• Sincere interest in animal welfare and the mission of the Humane Society of Huron Valley.

Responsibilities

• Adoption Counseling and Support Services: Represents HSHV professionally, facilitates client/animal interactions, informs clients of adoption processes and animal availability, discusses medical/behavioral history, provides educational materials, promotes training and resources, assists with paperwork and holds, and maintains customer relationships.
• Client Service and Reception: Welcomes visitors, handles phones and emails, processes adoption paperwork and transactions, updates databases, manages holds and logistics, and prepares adopter materials.
• Paws to Shop Retail Store: Assists customers in-store and at café retail shop with product information and transactions.
• Animal Care Duties: Treats animals humanely, assists with daily care tasks, and supports shelter animal welfare.
• Shelter Operations and Maintenance: Manages shelter spaces, assists with donations, and maintains café and front desk operations.
• Other Duties: Supports organizational goals and attends trainings and meetings.

Skills

Customer service

Communication

Team player

Basic computer skills

Emotional regulation

Empathy

Public interaction

Tools

Windows OS

Job description

The Adoption Specialist provides client service and animal adoption counseling at the Humane Society of Huron Valley (HSHV), including at the Tiny Lions Cat Cafe. This role requires a highly motivated, outgoing, polite individual with a professional manner with the public, both in person and on the phone.

It emphasizes teamwork, strong customer service, and the ability to handle a fast-paced, emotionally challenging environment.