Adoption Sr. Manager - Delivery Support & Insights - Evernorth - Remote

Cigna Health and Life Insurance Company; Connecticut; Hybrid; USD 131,000 - 218,000; Full time

Benefits offered by this job

Health benefits

Annual bonus eligibility

Paid time off and holidays

401(k)

Job summary

The Adoption Center Sr. Manager at The Cigna Group leads a transformation engine, moving initiatives from idea to lasting impact. You will unite teams, remove barriers, and use insights to drive confident business decisions.

You will shape adoption strategies across functions, guide scaling and sustainment, and build partnerships with IT, operations, risk, and leadership. This role emphasizes accountability, learning, and compassionate leadership.

Qualifications

• 8+ years experience in operational transformation or related area.
• 5+ years of people management experience.
• Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment.
• Strong analytical and problem-solving skills with the ability to turn operational insights into clear actions.
• Ability to influence leaders, build alignment across stakeholders, and communicate recommendations with confidence and clarity.
• Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment.

Responsibilities

• Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes.
• Guide core functions across simulation and validation, insight generation, issue management, scaling, and sustainment.
• Partner across programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit to support seamless adoption.
• Develop Adoption Business Plans that connect insights, risks, lessons learned, and adoption needs into clear actions for leaders and teams.
• Use data, performance measures, and operational insights to identify risks, improve decisions, and advance scalable adoption strategies.
• Represent the Adoption Center in governance forums, program discussions, and operational report outs with clear, actionable updates.
• Coach and empower teams to manage ambiguity, solve adoption challenges, and build a culture of collaboration, learning, innovation, and accountability.

Skills

People management

Operational transformation

Cross-functional collaboration

Analytical thinking

Change management

Communication skills

Education

Bachelor's degree

Advanced degree preferred

Tools

ADKAR

Prosci

Operational modeling

Business intelligence

Job description

The Adoption Center Sr. Manager leads an enterprise transformation engine that helps new capabilities move from idea to lasting impact. In this role, you will shape how strategic initiatives are tested, scaled, and sustained across operations. You will bring teams together, remove adoption barriers, and use insights to help the business make confident decisions. This is an opportunity to lead with purpose, build strong partnerships, and help ambitious, compassionate experts deliver meaningful change.

Responsibilities

• Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes.
• Guide core functions across simulation and validation, insight generation, issue management, scaling, and sustainment.
• Partner across programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit to support seamless adoption.
• Develop Adoption Business Plans that connect insights, risks, lessons learned, and adoption needs into clear actions for leaders and teams.
• Use data, performance measures, and operational insights to identify risks, improve decisions, and advance scalable adoption strategies.
• Represent the Adoption Center in governance forums, program discussions, and operational report outs with clear, actionable updates.
• Coach and empower teams to manage ambiguity, solve adoption challenges, and build a culture of collaboration, learning, innovation, and accountability.

Qualifications - Required

• Required High School Diploma or G.E.D. 8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related area.
• 5+ years of people management experience.
• Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment.
• Strong analytical and problem-solving skills, with the ability to turn operational insights into clear actions.
• Ability to influence leaders, build alignment across stakeholders, and communicate recommendations with confidence and clarity.
• Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment.

Qualifications - Preferred

• Preferred Bachelor’s degree or advanced degree.
• Experience with structured change management or adoption frameworks, such as ADKAR or Prosci.
• Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting.
• Experience partnering across Business, IT, and leadership teams on large-scale transformation initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 130,900 - 218,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well‑being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.