Admitting Clerk (Full-time, Days)

Santa Rosa Medical Center; Milton (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Santa Rosa Medical Center in Milton, FL, seeks an Admitting Clerk to streamline patient registration, verify insurance, and explain financial options. You will ensure accurate documentation and timely entry into the registration system while maintaining compliance with policies.

The role emphasizes customer service, confidentiality, and collaboration with nursing and billing teams to support smooth patient flow and accurate billing.

Qualifications

• Experience in admissions, customer service, or public relations preferred.
• Knowledge of insurance verification and billing processes.
• Strong interpersonal and communication skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Attention to detail and organizational skills for accurate documentation.

Responsibilities

• Registers patients accurately and enters information into the registration system with signatures on consent/authorization forms.
• Verifies insurance coverage and applies plan codes for billing and prompt payments.
• Explains legal/financial documents (ABNs) to patients and families as required.
• Counsels self-pay patients on costs, options, and resources; documents interactions.
• Secures patient valuables and logs items for safekeeping.
• Places patient identification armbands and ensures correct patient identification.
• Reads physician orders to determine registration steps and orders for ancillary departments.
• Notifies departments/physicians of arrivals and follows up on delays for timely service.
• Assists with bed assignments in coordination with nursing to match patient needs.
• Operates multi-line phones, relays messages accurately, and communicates during codes.
• Performs duties per policies and maintains regular attendance.
• Supports emergency plans and compliance with facility regulations.

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.